Attachments in Mails - EnterprsieVault
Some users only see a link to existing mail attachments in EnterpriseVault. How can the attachment be displayed and opened directly without having to click on the aforementioned link to download the attachment?
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1 Reply
There are a lot of unanswered details to help you get the best answer but generally speaking, in a properly configured client, a request to open the message or to restore the message (via toolbar or other application options if available ) then there would be a near seamless experience and the attachment would be present.
If you are pre-viewing the message and clicking on the link... this may be why you experience this... it is only the shortcut you are previewing.Nearly every "I cannot retrieve my attachment" instance I have ever encountered has really been a deeper instance of something busted, normally that was there for a long long time... but the shortcut previews were verbose enough to only make EV missed when an attachment was unavailable.
If you are double-clicking on a message and wondering why you still need to click a link, you likely have something larger busted than just getting attachments. From your description I would bet your client integration is not working as you would like.
