Forum Discussion

Shaice's avatar
Shaice
Level 3
11 years ago

Deleetd mails are restored while unstubbing the vaulted mails

I have an issue ,Deleetd mails are restored while unstubbing the vaulted mails to the original mailbox or PST, how can we fix this ? Any help on this is much appriciated   Regards Mikey
Cloud Computing
Enterprise Vault
Information Governance
Troubleshooting
Windows Server (2003-2008)
  • Pradeep-Papnai's avatar
    Pradeep-Papnai
    11 years ago

    Answer to your First question is simply 'NO'. Your modified policy settings would not be apply to current items. Archived emails will be there untill it expire from EV.

    Answer to your second question, In my knowledge there is no procedure to export email to PST/mailbox based shortcut user mailbox have.

    You can have following workaround.

    1.Let the user's inform to delete their archived item from vault via archive explorer (outlook option or open http://evserver/enterprisevault/archiveexplorerui.asp) by comparing mailbox shortcut and archive emails and they can delete unwanted emails as well.

    2. Export archives to mailbox and let the user decide which emails they want in mailbox, delete rest of them then perform archiving.

    It's EV feature to keep mailbox size at managable limit & can keep old email in archive for longer period of time at lower cost, for short period they can access email via stub (shortcut). Stubs can be deleted further to save mailbox size but old emails can access via Archive explorer.  As Gabe informed EV has a functionality called 'orphan shortcut', but it's exactly the opposite. If the email was deleted from the archive, EV removes the 'orphan' shortcut from the mailbox, not the other way around.
     
     

Pradeep-Papnai's avatar
Pradeep-Papnai
Level 6
11 years ago

Answer to your First question is simply 'NO'. Your modified policy settings would not be apply to current items. Archived emails will be there untill it expire from EV.

Answer to your second question, In my knowledge there is no procedure to export email to PST/mailbox based shortcut user mailbox have.

You can have following workaround.

1.Let the user's inform to delete their archived item from vault via archive explorer (outlook option or open http://evserver/enterprisevault/archiveexplorerui.asp) by comparing mailbox shortcut and archive emails and they can delete unwanted emails as well.

2. Export archives to mailbox and let the user decide which emails they want in mailbox, delete rest of them then perform archiving.

It's EV feature to keep mailbox size at managable limit & can keep old email in archive for longer period of time at lower cost, for short period they can access email via stub (shortcut). Stubs can be deleted further to save mailbox size but old emails can access via Archive explorer.  As Gabe informed EV has a functionality called 'orphan shortcut', but it's exactly the opposite. If the email was deleted from the archive, EV removes the 'orphan' shortcut from the mailbox, not the other way around.