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Carlos_Castro's avatar
Carlos_Castro
Level 4
12 years ago

Enabling Virtual Vault and Virtual Cache

Hi Everyone!

I had installed Enterprise Vault 10 in my test server Windows Server 2008 R2, intending to perform some tests with the product and Exchange 2007. The test client runs Outlook 2007. Once enterprise vault is configured and working, and I'm able to provision the test mailboxes, I tried to enable virtual vault and virtual cache.

In the server, in the desktop policy I enabled virtual vault and virtual cache, and with the default options (install automatically, with wizard, so on).

After that, I manually provisioned, synchronized and archived on the server.

Afterwards, when I log in to my outlook client, I don't see the VCache or VVault buttons or options in the EV toolbar. If I click the toolbar + ctrl + shift in the EV Information the only error that appears is 

 

TESTING CONNECTION
HTTP connection failed http://WIN-GV6V5SU1CTH.test.local/EnterpriseVault (Status: 0x12)
 
If I ping WIN-GV6V5SU1CTH.test.local I get reply, the client and the server are directly conected in LAN.
 
Any ideas of how to get Virtual Cache and Virtual Vault working? Let me know any way in which I can provide more information.
 
Thanks!
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  • LCT's avatar
    LCT
    12 years ago

    If you have VM resource shortage you can installe Exchange all-in-one on the DC (this is not support by Microsoft but you can get away with in a test lab). Unfortunately, you won't be able to run DC, Exchange, EV and client ALL on one machine. This is your problem, I am 99% sure of that. :-)

17 Replies

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  • JesusWept3's avatar
    JesusWept3
    Level 6
    12 years ago
    You set the cache location on the server correct? Also what version of the client are you running??
  • Carlos_Castro's avatar
    Carlos_Castro
    Level 4
    12 years ago

    Detail, in the client, on EV Information of the outlook 2007 plugin, says the following regarding virtual cache

    Virtual cache details

    Status never enabled. Disabled by administrator

    It's like the command never reached the client. hope it helpS!

  • LCT's avatar
    LCT
    Level 6
    12 years ago

    just seen this...and does looks like the hidden message has not yet been updated or the mailbox has not yet synched properly.

  • Carlos_Castro's avatar
    Carlos_Castro
    Level 4
    12 years ago

    Hi everyone! thanks for your answers.

    Both client and server are version 10.0.

    JesusWept3, how could I check that I have set the cache location on the server correctly?

    When in the client I type the url  http://WIN-GV6V5SU1CTH.test.local/EnterpriseVault I get

    403.4 Forbidden. The page you are trying to access is secured with secure Sockets Layer (ssl).

    LCT, you mean the full log from Enterprise Vault Information of the outlook add-in?

  • LCT's avatar
    LCT
    Level 6
    12 years ago

    yes a full client trace please, that would make life a lot easier to see what is happening.

    403.4 Forbidden. The page you are trying to access is secured with secure Sockets Layer (ssl).

    Is your EV server IIS has SSL (HTTPS) enabled?

  • LCT's avatar
    LCT
    Level 6
    12 years ago

    On the Vault Admin Console -Expand to Enetrprise Vault servers and then properties the EV server there should be a tab for Cache location...(i believe it's there and I think that's what Alex meant).

  • AKL's avatar
    AKL
    Level 6
    12 years ago

    Adding to above, can you try to disable the mailbox for archiving - zap the mailbox using EVPM - enable mailbox for archiving again?

    This should place fresh hidden message in user mailbox. I've seen similar issue in my environment where we change the desktop policy for user but he/she doesn't gets VC or VV options, and that's the way we go about it.

    The HTTP failure, I've read somewhere it is an internal bug which should'nt be worried about (I could be wrong, but my brain is recalling that - Blame my brain if I am wrong ;-)

  • Carlos_Castro's avatar
    Carlos_Castro
    Level 4
    12 years ago

    Hi AKL, thanks for the information. Could you please explain me what you mean by "zap the mailbox using EVPM ". I'm new to EV and English isn't my native language, which makes me unfamiliar with the term "zap" :(.

    Thanks!

  • LCT's avatar
    LCT
    Level 6
    12 years ago

    You're probably right about the bug with the client showing cannot connect to the EV server via HTTP...in this instance I suspect it's the EV server is causing the problem as it probably has HTTPS enabled in IIS and the client is trying to connect it using HTTP....from what I can see via the error provided.