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susika's avatar
susika
Level 3
9 years ago

Enteprise 11: NTFS to Centera Migration appcrash of StorageDelete.exe

During our migration task with "ntfstocentera.exe" nearly every minute the service "Storage Deletion Server" crashes

Storage Deletion Server (1)  -  Restarting failed process 
PID: 23204 
Exit Code: 255 

The process has failed abnormally and will be restarted automatically 

Fehlerbucket , Typ 0
Ereignisname: APPCRASH
Antwort: Nicht verfügbar
CAB-Datei-ID: 0

Problemsignatur:
P1: StorageDelete.exe
P2: 11.0.1.3474

The Migration task runs further. I restarted all enterprise vault services after completion, but the error in the next task continues. Is it necessary that the partitions are in backup mode ? what else is necessary ?

Enterprise Vault
Information Governance
Windows Server (2003-2008)
  • susika's avatar
    susika
    9 years ago

    After opened a case with Veritas Support they said it's all about a bug in V.11, it is fixed in EV 12 CHF 2. Starting with only one thread was the key, so I just finished migrate the data without a crash.

3 Replies

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  • Massimo_Vagli's avatar
    Massimo_Vagli
    Level 4
    9 years ago

    Hello Susika, 

     

    My suggestion is to collect a memory dump for the StorageDelete.exe together with a dtrace for the StorageDelete.exe and NTFSCenteraMigrator.Exe, then open a case with Veritas Support Services.

    For the dump collection you can use DebugDiag by Microsoft 

     

    Massimo

  • susika's avatar
    susika
    Level 3
    9 years ago

    thanks for your reply. a good idea. I will let you know about it.

  • susika's avatar
    susika
    Level 3
    9 years ago

    After opened a case with Veritas Support they said it's all about a bug in V.11, it is fixed in EV 12 CHF 2. Starting with only one thread was the key, so I just finished migrate the data without a crash.