Enterprise Vault 10.0.4 addin for Outlook 2013 on an Office365 ProPlus Subsciption

how about using the EV 11 addin?

The issue in the TECH note would have prevented the installer completing sucessfully - it would have rolled back out of the install.

As you have the add-in listed in Outlook this is likley to be a different problem.

I assume that you have tried to re-enable the EV add-in using the "Manage: COM Add-ins" Go button in the Outlook Add-ins options dialog?

did you get this sorted out?

I have the same problem 10.0.0.4 CHF3 Outlook add-in installed but is inactive in Outlook. Cannot be started. Error in eventlog (in Norwegian I'm afraid...):

Programnavn med feil: OUTLOOK.EXE, versjon: 15.0.4745.1000, tidsangivelse: 0x55a4b496
Modulnavn med feil: KERNELBASE.dll, versjon: 10.0.10240.16384, tidsangivelse: 0x559f3b2a
Unntakskode: 0xc06d007e
Feilforskyvning: 0x000b3e28
Feil prosess-ID: 0x814
Feil starttid for program: 0x01d0df0c045be1f1
Feil programbane: C:\Program Files\Microsoft Office 15\root\office15\OUTLOOK.EXE
Feil modulbane: C:\Windows\SYSTEM32\KERNELBASE.dll
Rapport-ID: e612aade-19da-4755-9baf-66579ff90e44
Fullstendig navn på feilpakke: 
Relativ program-ID for feilpakke: 

Update: EV 11 Client worked

Hi

I'm not able to use the EV11 client. The EV version is 9 unfortunately, so 10 is the latest I can go.

if you refer back to the technote it says that the update will be included in the EV 11 release. the solution remains to use the EV 11 client and has been confirmed by the other poster.