Hi, Breaking this question out from another thread. Having installed the new HTTP only client, I can see an Enterprise Vault menu in Outlook 2010, with the new "Store" and "Restore" buttons. However, trying to archive produces the error "You cannot archive items from this location",. and restoring produces "You cannot restore items to this location. If you are trying to restore from a shortcut, copy and move it to your mailbox and then restore". (This info is erroneous). Double-clicking on a vaulted item, however, restores it. Rob has suggested that it sounds like I'm trying to archive something in my virtual vault folders. Unfortunately I'm not sure what's meant by virtual vault folders. Could you possible me how to produce a client log file as suggested? We are presently running version 9 and Exchange 2003. Kind regards Conners

Do you have a client log? That version is NOT the Outlook 2010 client. The Outlook 2010 EV Addin version is 9.0.1.1038.

That's the version I downloaded from the licensing portal. The package describes itself as 9.0.1, but in Add/Remove Programmes the version no. is 9.0.5134. From your response I assume the fact the latter number displays in appwiz.cpl is a coding error, but I'm running the latest version - the one released within the past few days. I'll look up how to produce a client log. Conners

Ah yes.. you're right ( I will check if we have that bugged already ). In the meantime please confirm the steps you perform to reproduce the problem (and collect a client log if possible)

The version information has now been bugged, by me. Hopefully we can address that in the near future.

Is the Outlook 2010 client released as yet? I downloaded the HTTP-only and am experiencing the same behavior as noted earlier. How should users with SEV-enabled mailboxes manually archive items?

Enterprise Vault 9.0.5134 client for Outlook 2010 (HTTP Only) issue

29 Replies

Rob_Wilcox1
Level 6
14 years ago
Do you have a client log?

That version is NOT the Outlook 2010 client. The Outlook 2010 EV Addin version is 9.0.1.1038.
Conners
Level 2
14 years ago
That's the version I downloaded from the licensing portal. The package describes itself as 9.0.1, but in Add/Remove Programmes the version no. is 9.0.5134.

From your response I assume the fact the latter number displays in appwiz.cpl is a coding error, but I'm running the latest version - the one released within the past few days.

I'll look up how to produce a client log.

Conners
Rob_Wilcox1
Level 6
14 years ago
Ah yes.. you're right ( I will check if we have that bugged already ).

In the meantime please confirm the steps you perform to reproduce the problem (and collect a client log if possible)
Rob_Wilcox1
Level 6
14 years ago
The version information has now been bugged, by me. Hopefully we can address that in the near future.
dmoy
Level 3
14 years ago
Is the Outlook 2010 client released as yet? I downloaded the HTTP-only and am experiencing the same behavior as noted earlier. How should users with SEV-enabled mailboxes manually archive items?
Rob_Wilcox1
Level 6
14 years ago
The Outlook 2010 EV Add-in is delivered as part of the 9.0.1 Client Early Release kit. So yes, you have the 9.0.1 Early Release Kit (there will be another client kit as part of the main release of 9.0.1).

Please explain the exact steps to reproduce your problem, and provide a client trace (with maximum logging enabled) and I'll see if I can a) reproduce it and b) determine what's happening from your client log file.

It would also be helpful to know whether you're running 64 bit Windows, and 64 bit Office, or some combination of 64 Bit and 32 Bit, or all 32 Bit.
New_K
Level 2
14 years ago
Hello, I am also having the same issue. I recently upgraded from 7.5 to 9.0.0.1193. The uogreade went smoothly and I even pushed the "Symantec Enterprise Vault HTTP-only Outlook Add-In (en) Build 9.0.1.1038" through the gpo and it all worked fine until this morning when users tried restore vaulted messages and got the error "You cannot restore items to this location." However, double-clicking on the message opens it with message on top saying " There was an error loading this item -- some functionalities may not be available"

Please help
New_K
Level 2
14 years ago
Forgot to mention, I also updated the server with Outlook 2010. Could this have anything to do with it?
Rob_Wilcox1
Level 6
14 years ago
Outlook 2010 on the EV is not supported. So yes, it could well have something to do with it. I would uninstall, clean up, and go back to Outlook 2003 / Outlook 2007.
New_K
Level 2
14 years ago
Rob, I did remove outlook 2010, rebooted the server and installed outlook 2003. Still the same issue. Any idea what else could be causing this issue?