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nazirkolliyath's avatar
nazirkolliyath
Level 4
7 years ago

Enterprise Vault client not working from Outlook.

Hi All,

I am facing a strange problem that, My archived emails are not opening from outlook. if I click on view the archived item. there is no response. when i click "search vaults" then also no response. Manullay archive, restore, Vault Cache sync are workign from outlook. If i check from the browser url, archive explorer and mails are opening without any errors. 

Stepts tried to resovle:

1. Uninstalled and Resintalled client

2. Reset EV client

3. Installed previous versions of EV client.

Our EV servers are 11.0.1

Outlook Cient :2016

EV client: 12.1.3

Any solutions?

  • GertjanA's avatar
    GertjanA
    7 years ago

    Hello,

    This sounds like the issues caused by Microsoft Office Security patches last month.

    Issue 1

    Issue 2

     

    We've implemented the registry keys as mentioned, issue resolved.

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  • GertjanA's avatar
    GertjanA
    Moderator
    7 years ago

    Hello,

    This sounds like the issues caused by Microsoft Office Security patches last month.

    Issue 1

    Issue 2

     

    We've implemented the registry keys as mentioned, issue resolved.

      • Titoine31's avatar
        Titoine31
        Moderator
        7 years ago

        Hi nazirkolliyath,

        I'm agree with GertjanA, some of my clients had the same issue without these specific MS patches ... but now with these two Veritas technotes now that's OK ... relly, try them.

    • nazirkolliyath's avatar
      nazirkolliyath
      Level 4
      7 years ago

       Hi GertjanA

      Thank you for the solution. After installing the registry files, user are able to open archvied emails and archive  explorer. But when the user try to restore it will give that "could not process the sleected items" reason: Enterprise vault is currently unavailable. try again later'"

      Please advise.