Forum Discussion

rajivgunnersing's avatar
rajivgunnersing
Level 3
5 years ago

Enterprise Vault issue when double clicking on archived item

Hi  I have an issue when doubleclicking on an archived item for an entire enviroment they get an error  But we can access the items via search an archive explorer  I Have attached the client log a...
  • GertjanA's avatar
    GertjanA
    5 years ago

    Hello 

    If this is indeed for 1 item only, then Virgil is right. There are numerous entries in the KB part regarding OIOM errors. It might be there is aGPO restricting access/use of PST files. downloading an item requires the possibility to create a temporary PST.

    See https://www.veritas.com/support/en_US/article.100023825

     

GertjanA's avatar
GertjanA
Moderator

Hello 

If this is indeed for 1 item only, then Virgil is right. There are numerous entries in the KB part regarding OIOM errors. It might be there is aGPO restricting access/use of PST files. downloading an item requires the possibility to create a temporary PST.

See https://www.veritas.com/support/en_US/article.100023825

 

rajivgunnersing's avatar
rajivgunnersing
Level 3
5 years ago

Hi 

It is everyone that cannot access when they double click on an archived item

  • rajivgunnersing's avatar
    rajivgunnersing
    Level 3
    5 years ago

    24/06/2020 08:27:46.489[30608][L]: ~DesktopCommonConfig::GetSetting: 0x0
    24/06/2020 08:27:46.489[30608][M]: MARKPSTS = 0 [Desktop Setting]
    24/06/2020 08:27:46.490[30608][L]: ~DesktopCommonConfig::GetConfigValue: 0x0
    24/06/2020 08:27:46.497[22828][L]: COutlookApplicationEvents::ItemLoad
    24/06/2020 08:27:46.498[22828][L]: AutoWrap: 0x0
    24/06/2020 08:27:46.498[22828][H]: IDispatch::GetIDsOfNames("MessageClass") failed, error 80020006
    24/06/2020 08:27:46.498[22828][L]: ~AutoWrap: 0x80020006
    24/06/2020 08:27:46.499[22828][L]: ~COutlookApplicationEvents::ItemLoad

     

    24/06/2020 08:27:54.385[22828][L]: ~CDesktopPSTHelperBase::ConfigureMsgService: 0x80040116
    24/06/2020 08:27:54.386[22828][H]: ConfigureMsgService returned: 0x80040116
    24/06/2020 08:27:54.386[22828][L]: CPSTHelper::OnError: 0x80040116
    24/06/2020 08:27:54.387[22828][L]: ~CPSTHelper::OnError: 0x80040116
    24/06/2020 08:27:54.387[22828][L]: ~CDesktopPSTHelperBase::ConfigurePST: 0x80040116
    24/06/2020 08:27:54.387[22828][L]: ~CDesktopPSTHelperBase::OpenPST: 0x80040116
    24/06/2020 08:27:54.388[22828][L]: CDesktopPSTHelperBase::RemoveService: 0x0
    24/06/2020 08:27:54.394[22828][L]: ~CDesktopPSTHelperBase::RemoveService: 0x0
    24/06/2020 08:27:54.394[22828][L]: ~CDesktopPSTHelperBase::OpenNamedPST: 0x80040116
    24/06/2020 08:27:54.394[22828][L]: ~CPSTHelper::OpenTemporaryPST: 0x80040116
    24/06/2020 08:27:54.396[22828][L]: ~CDesktop::CreateTempMsgEx: 0x80040116
    24/06/2020 08:27:54.397[22828][L]: ~CDesktop::CreateTempMsg
    24/06/2020 08:27:54.397[22828][L]: CDisplayItem::Display: 0x0
    24/06/2020 08:27:54.397[22828][L]: CDisplayItem::ReadMSOItem: 0x0

    • rajivgunnersing's avatar
      rajivgunnersing
      Level 3
      5 years ago

      24/06/2020 08:27:54.711[22828][L]: CDesktop::CheckIfClientDisabled: 0x0
      24/06/2020 08:27:54.711[22828][L]: ~CDesktop::CheckIfClientDisabled: 0x0
      24/06/2020 08:27:54.712[22828][H]: CShortcutItem::Display...Return Last Failed error: 0x80040116
      24/06/2020 08:27:54.713[22828][L]: ~CShortcutItem::Display: 0x80040116
      24/06/2020 08:27:54.726[22828][L]: CShortcutItem::get_ArchivedDate
      24/06/2020 08:27:54.726[22828][L]: ~CShortcutItem::get_ArchivedDate
      24/06/2020 08:27:54.727[22828][L]: CShortcutItem::get_BodyExists
      24/06/2020 08:27:54.727[22828][L]: ~CShortcutItem::get_BodyExists
      24/06/2020 08:27:54.728[22828][L]: CShortcutItem::get_OriginalHasAttach
      24/06/2020 08:27:54.728[22828][L]: ~CShortcutItem::get_OriginalHasAttach
      24/06/2020 08:27:54.757[22828][L]: FUI: CDesktopUI::raw_GetCustomUI: 0x0
      24/06/2020 08:27:54.758[22828][M]: FUI: Ribbon id requested:Microsoft.Outlook.Mail.Read