Forum Discussion

SyRichard's avatar
SyRichard
Level 3
11 years ago

Enterprise Vault "Retrieval of saveset failed." and cannot retrieve archives

One of my users is getting this error when he tries to retrieve an email older that 2011. This is the only user affected and we have not changed anything. I am not sure if the bottom two errors have ...
Enterprise Vault
Error messages
Information Governance
Windows Server (2003-2008)
  • EV_Ajay's avatar
    EV_Ajay
    11 years ago

    Hi,

    1. First Check whether the CAB file "Collection103792.cab " present on location or not ?

    Location : E:\Enterprise Vault Stores\2011 10 Oct\2011\03-16\9\Collection103792.cab

    2. If CAB file not present then try to resotre it from Backup and then try to retrive it.

    3. If CAB file present then try to extract it and check whether it contain the .DVS file.

    4. Have to excluded the location from antivirus scanning because some time antivirus program corrupt the files.

    5. Have you migrated the CAB to secondary storage ?


     

    Recommended list of antivirus exclusions for Symantec Enterprise Vault.

    http://www.symantec.com/docs/TECH48856

     

     

GabeV's avatar
GabeV
Level 6
11 years ago

You mentioned that "We merged an old EV setup in our corporate EV. The user had all of his information exported from the EV setup where he was located and re imported into the new EV setup at corp". Did you mean exported to PST and then re-imported to his new archive? Do you know if this is an old EV shortcut from the previous environment? Have you tried to search the same email but using Archive Explorer? When you re-imported the data, did you create the EV shortcuts in the mailbox?

I was wondering if this user was trying to open an old EV shortcut. Take a look at the EV shortcut properties from Outlook and make sure that the archive ID matches the new user's archive ID from the VAC. If it does, then you need to follow the above suggestions with EVSVR and contact support for further assistance.

I hope this helps.

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