Errors recalling emails from Public Folder favorites
- 13 years ago
Unfortunately I've not figured out exactly the cause, but the issu is related to the bit of trace that you highlighted already:
02/02/2012 10:48:39.614[6024]: DCOMRestore::RestoreItems: 0x0
02/02/2012 10:48:39.615[6024]: HTTPRestore::RestoreItems
02/02/2012 10:48:39.615[6024]: HTTPBackend::MarkItemsAndInitiateAction: 0x0
02/02/2012 10:48:39.615[6024]: DesktopCommon::CanUseFolder: 0x0
02/02/2012 10:48:39.736[6024]: ~DesktopCommon::CanUseFolder: 0x8004010F
02/02/2012 10:48:39.737[6024]: ~HTTPBackend::MarkItemsAndInitiateAction: 0x8004010F
02/02/2012 10:48:39.737[6024]: ~HTTPRestore::RestoreItems
02/02/2012 10:48:39.738[6024]: ~DCOMRestore::RestoreItems: 0x0In my environment, I see:
02/02/2012 14:35:41.107[3252][L]: DCOMRestore::RestoreItems: 0x0
02/02/2012 14:35:41.109[3252][L]: HTTPRestore::RestoreItems
02/02/2012 14:35:41.110[3252][L]: HTTPBackend::MarkItemsAndInitiateAction: 0x0
02/02/2012 14:35:41.112[3252][L]: DesktopCommon::CanUseFolder: 0x0
02/02/2012 14:35:41.132[3252][L]: ~DesktopCommon::CanUseFolder: 0x0
02/02/2012 14:35:41.134[3252][L]: HTTPRestore::UserConfirmedAction
02/02/2012 14:35:41.140[3252][L]: DesktopCommon::GetWindowsNumVersion: 0x0
02/02/2012 14:35:41.142[3252][M]: Windows Version = 501
02/02/2012 14:35:41.143[3252][L]: ~DesktopCommon::GetWindowsNumVersion: 0x0
02/02/2012 14:35:42.601[3252][L]: ~HTTPRestore::UserConfirmedAction
02/02/2012 14:35:42.602[3252][L]: BackendHTTPImpl::GetTimestamp: 0x0
02/02/2012 14:35:42.604[3252][L]: DesktopCommon::ConvertFileTimeToISO8601: 0x0
02/02/2012 14:35:42.606[3252][L]: ~DesktopCommon::ConvertFileTimeToISO8601: 0x0
02/02/2012 14:35:42.608[3252][L]: ~BackendHTTPImpl::GetTimestamp: 0x0
02/02/2012 14:35:42.609[3252][L]: BackendHTTPImpl::RestoreItemMarker::HandleItem: 0x0
02/02/2012 14:35:42.614[3252][L]: CItemMarker::MarkRestoreMe: 0x0
02/02/2012 14:35:42.620[3252][M]: Marking for restore: asd
02/02/2012 14:35:42.630[3252][L]: ~CItemMarker::MarkRestoreMe: 0x0The function CanUseFolder walks up from the current folder to find a folder in the message store that contains an EV 'hidden message' which indicates the EV server information, and some policy type information.
The failure code means either a property doesn't exist, that we're looking for, or the folder itself (ie the parent) doesn't exist.
Unfortunately it's not possible to determine which of those two it is, nor on which folder the issue is, ie the folder that you're doing the restore in, or one of the higher up folders. In order to get that information I think a debug binary would be necessary.
Before pointing you in the direction of Symantec Support, a couple of final questions :
Which of the folders in your screenshot is a public folder target? Is it the subfolder where you are trying to do the restore, or is it the one higher up called 'General' .. or is it not shown in that screenshot at all?
Is this or any of the higher up folders replicated to other public folder servers?
The odd bit, which I can't quite get my head around is why it works when you go in to the folder itself, unless, ahhmm hhmmmm maybe.... maybe the PF target (which would contain the hidden message) is higher up that 'General'. It could be that when we are working our way up, the 'parent' of 'General' is turning out to be 'favourites' rather than the 'real' parent.
In fact I'm 87.6% sure :) that is the cause.
I'm repro'ing that now using the following structure :-
Johno <- my target
Yellow .. a subfolder
Jink .. a sub subfolder
I've added YELLOW to the favourites, and trying to restore an item which is Jink.