ia01
11 years agoLevel 6
EV 10.0.1 Export archive suddenly stopped working with error
Hi,
We have a EV 10.0.1 server where we could export archives to original mailbox still this morning. Suddenly it stopped woorking and throwing the following error
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- 11 years ago
Cause :
DefaultVaultId value is empty or NULL and ADMbxDN value is NULL on the ExchangeMailboxEntry table of the EnterpriseVaultDirectory databaseBy removing these mailboxes, the archive should work and complete normally.
Solution :1) Backup the ExchangeMailboxEntry table
2)Run the following query on the SQL to verify the affected users
USE EnterpriseVaultDirectory
SELECT * FROM ExchangeMailboxEntry
WHERE DefaultVaultId <> '' AND ADMbxDN IS NULL3) Delete the affected users with the following query
USE EnterpriseVaultDirectory
DELETE FROM ExchangeMailboxEntry
WHERE DefaultVaultId <> '' AND ADMbxDN IS NULL4) Run the provisioning task
5) Try to reproduce the behavior by exporting the applicable archive again.