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Why_u_no_work's avatar
Why_u_no_work
Level 3
8 years ago

EV 11 external OWA attachments point to internal address

Hello all,

We currently have EV 11 setup within an Exchange 2013 environment. This was setup a long time ago and has worked for quite some time, but yesterday we had an issue were we can no longer access attachments through OWA externally. If we go to download the attachment, it points to the internal EV server name and fails. Nothing on the EV server was changed so I am not sure how this happened. I found guides on how to configure new installations but I do not know where this is setup at. Any help will be greatly appreciated. 

Thanks 

  • VirgilDobos's avatar
    VirgilDobos
    8 years ago

    As I mentioned earlier, there are several things you need to consider if you want to change this especially if you are running for a while. That is because all emails have the alias URL hardcoded within. 

    Also be aware that this will only impact the newly archived emails. There is a way to rebuild all shortcuts, but that is very time and resource intensive operation. Here is the article: http://www.veritas.com/docs/000031383

    Did this a few times and what we did was to also keep the old EV CNAME in DNS so that users can still access previously archived emails.

    I'm not aware of any procedure as such. You will have to change the CNAME of the EV server in the Directory database. First, take a backup of the EV Directory database, then run this query:

    Use EnterpriseVaultDirectory
    Update ComputerEntry
    SET ComputerName = '<New alias for EVSERVER>'
    WHERE ComputerName = '<Old alias for EVSERVER>'

    Let me know if you face any problems.

     

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  • VirgilDobos's avatar
    VirgilDobos
    Moderator
    8 years ago

    Hi there,

    Are you trying to access the attachments by clicking on the hyperlinks within the archived email shortcut?

    • Why_u_no_work's avatar
      Why_u_no_work
      Level 3
      8 years ago

      Virgil,

      Yes I am. From what I was told it has always worked this way. 

      Thanks 

      • VirgilDobos's avatar
        VirgilDobos
        Moderator
        8 years ago
        Hi mate, well, EV uses the DefaultWebApp Url for that which is typically the DNS alias of the EV server where the archive is stored. Therefore, you have two options:
        1. Publish the internal EV URL outside the LAN (not always possible)
        2. Change the DefaultWebApp URL or alias to point to the external URL - this has several implications so please review carefully

        Hope this helps.