Forum Discussion

Bootch's avatar
Bootch
Level 3
13 years ago

EV 9.0.2 Unable To Retrieve Attachments From Archived Emails

Hello, I'm hoping that someone may be able to help us, we're running EV 9 and have recently upgraded our clients to 9.0.2.1169.0 We're currently experiencing issues since post upgraded to v9 with...
Enterprise Vault
Information Governance
  • JesusWept3's avatar
    JesusWept3
    13 years ago
    Hmmm this may be difficult So first of all, where does their temp directory point to? Is it a shared drive or do they point to the local drive? The difficult thing here is technically ms does not support pst files on shared drives :/
Bootch's avatar
Bootch
Level 3
13 years ago

On the the problematic machines Office SP2 is definitely installed. Like I said If I can log on as myself to the same machine and use EV perfectly fine then surely this rules out an Office SP2 issue?