Forum Discussion

New2EV's avatar
New2EV
Level 3
13 years ago

EV not creating shortcut icons in Outlook.

I have a couple of users on our EV system where when a manual archive task is run against their exchange mailboxes,a shortcut is not created in Outlook, although the archived mail is searchable in Ar...
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Information Governance
  • New2EV's avatar
    New2EV
    13 years ago

    In my case - zapping the account has solved the problem.

    see link  - http://www.symantec.com/business/support/index?page=content&id=TECH35614

New2EV's avatar
New2EV
Level 3
13 years ago

I have found that I can archive in OWA with the shortcuts being created. This leaves it to the mailbox policy or the Outlook Client.