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New2EV's avatar
New2EV
Level 3
13 years ago

EV not creating shortcut icons in Outlook.

I have a couple of users on our EV system where when a manual archive task is run against their exchange mailboxes,a shortcut is not created in Outlook, although the archived mail is searchable in Archive Explorer. When the scheduled task is run, the mail items remain in a pending state and never fully archive.

The users are on Outlook 2007 and  EV 8.0.5.1048.

Can you help?

Thanks

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  • New2EV's avatar
    New2EV
    13 years ago

    In my case - zapping the account has solved the problem.

    see link  - http://www.symantec.com/business/support/index?page=content&id=TECH35614

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  • New2EV's avatar
    New2EV
    Level 3
    13 years ago

    In my case - zapping the account has solved the problem.

    see link  - http://www.symantec.com/business/support/index?page=content&id=TECH35614

  • Rob_Wilcox1's avatar
    Rob_Wilcox1
    Level 6
    13 years ago

    Okay .. that's good... and bad... but in the end I'm glad you got to resolve it.  It would be fantastic to understand the route cause, but SOMETIMES the hidden messages just get screwed up (for no good reason).  Maybe that is what has happened here.

     

    Anyway.. I'd suggest close monitoring to see what happens, and if you can reproduce it, then we're a-go again.