Forum Discussion

James_Slack's avatar
James_Slack
Level 6
10 years ago

EV11 Shortcuts not updating

Hi, We recently had a consultant upgrade our EV to V11. It seemed to be working OK, we could see about 2 million items go through the archived / awaiting backup screen since the update - however, ...
Configuring
Enterprise Vault
Information Governance
Troubleshooting
Windows Server (2003-2008)
  • GertjanA's avatar
    GertjanA
    10 years ago

    Icons stay in pending? Verify the backup settings. If it is set to 'wait for succesfull backup', youneed to make sure that the backup clears the archivebit from the various archived files (dvs/dvssc/dvssp), and thatthe Vault Store goes in/out backup mode. If it does not clear the archivebit, you need to use the triggerfile (see admin guide).

    As for day to day admin work, see the 'cookbook':

    http://www.symantec.com/docs/DOC8105

    That has a good starting

James_Slack's avatar
James_Slack
Level 6
10 years ago

We are using the trigger file and that seems to be working. Items queue in awaiting backup until I do that then clear down.

I blieve we have it set to remove safety copies without a backup anyway.

Any ideas how I can check this?

(Thanks for Cookbook!)