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nameless_girl's avatar
nameless_girl
Level 3
14 years ago

EVault is archiving message, but not their attachments?

I have a user with a HUGE exchange mailbox. Upon investigation, it looks like messages with large attachments are being archived successfully, but the attachments themselves are not? Instead of the text snip at the bottom of the message like this:
<<
image001.gif (4.5KB)

(4.5KB)
>>

the attachments are still fully visible in the header of the message when viewing the preview pane. How can I force EV to archive these huge attachments?

My "maximum message size to archive" is 250MB -- these messages are well below that limit (more like 20-40MB each).

thanks,
Enterprise Vault
Information Governance
  • Rob_Wilcox1's avatar
    Rob_Wilcox1
    14 years ago

    Okay rather than doing it here then .. it might be best to work with Support directly, then you're covered in terms of confidentiality and it's also "not public" like the forums.

     

    Anything more that I can help with though, please let me know (but for this issue, it seems the next steps are to take out some sample messages, and see what happens)

12 Replies

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  • JesusWept3's avatar
    JesusWept3
    Level 6
    14 years ago
    what version of Enterprise Vault?
    what version of Exchange?
    any errors in the Enterprise Vault logs?
    does this happen when manually or automatically archiving items?
    Does the issue occur if you manually archive the item?
    Do you have the client log of when it occurs?
    Do you have any dtraces or StorageArchive or anything when it occurs?
    What storage medium are you using?
    If its erroring on a manual archive, what version of the EV Client are you using? HTTP or DCOM? version of outlook?
  • nameless_girl's avatar
    nameless_girl
    Level 3
    14 years ago
    Yes, the item itself is fully archived.  But the attachment is not archived at all. Message class is IPM.Note.EnterpriseVault.Shortcut
  • Michael_Bilsbor's avatar
    Michael_Bilsbor
    Level 6
    14 years ago
    Hi,

    Sometimes this can happen because EV got an error when trying to remove the attachment from the message.  That what it feels like to me.
    When this occurs i presume some attachments get removed ok but one or more remain?

    The question is to determine if this is random or whether there is something in the formatting of the message which makes EV fail to remove it.  So the first thing would be to restore some of the items and then watch for it being turned into a shortcut and see if the attachments get removed or not.

    Mike
  • James_Drake's avatar
    James_Drake
    Level 4
    14 years ago

    We have the same problem, in all cases the bodies are empty.

    EV 8.0 SP4

    We are leaving behind fully body shortcuts.

     

    James

  • James_Drake's avatar
    James_Drake
    Level 4
    14 years ago

    I just restored one of the messages, edited the body to enter some text and rearchived (with the ignoreevdates key set). The attachment is not removed and the body is stripped - it is not viewable in the preview panel or full email retrieval.

     

    James

  • Rob_Wilcox1's avatar
    Rob_Wilcox1
    Level 6
    14 years ago

    Here are the results of my testing ...

    I set my policy to "use message body" for archived items.

    I then sent an email with a text file attachment (not embedded, just a regular attachment).  I manually archived that item from within Outlook, my "shortcut" looks like this :

     

     

    Now when I double click on that item, it is retrieved correctly, like this :

     

     

    I think to better understand what you are describing, it would be beneficial to walk through screenshots like I did.

     

    Hope that helps,

  • James_Drake's avatar
    James_Drake
    Level 4
    14 years ago

    My non retrieved shortcuts look like the second screenshot (i.e. the attachment is not archived). The body area is blank, when the original email had text in the body.

  • Rob_Wilcox1's avatar
    Rob_Wilcox1
    Level 6
    14 years ago

    hmm...  are these signed or encrypted messages?  Can you reproduce this on *any* message?  Is it only messages with attachments?  Have you modified the Archive Action part of your policy?

     

    What else have you got specified on the Shortcut Content part of the policy?

    Can you generate a "sample" message (before archiving), pop it in a PST, and attach it here?