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Nicola_Rositani's avatar
Nicola_Rositani
Level 5
16 years ago

Event ID 3310

Hi all, In my Enteprise Vault Server I can see sometime this error event log: Event ID: 3310 Category: Archive Task There was a problem accessing a network service or resource. The dispens...
Enterprise Vault
Information Governance
  • Wayne_Humphrey's avatar
    Wayne_Humphrey
    15 years ago
    Nicola,

    Try setting the Closest GC, this is part of my standard "Defaults.reg"

    THE SID needs to be that of the VSA, and needs to be on each Enterprise Vault Server wehere the Agent is on.
    Windows Registry Editor Version 5.00
[HKEY_USERS\S-1-5-21-1242909238-215958010-794563710-203157\Software\Microsoft\Exchange\Exchange Provider]
"Closest GC"=dword:00000001

    --wayne

AndrewB's avatar
AndrewB
Moderator
16 years ago
Just wanted to chime in and let you know my experience with evil event ID 3310. After many frustrating hours of online research, following all related Symantec articles, troubleshooting, etc, it turned out to be caused by a corrupt message in the A2 queue.
Had to manually restart the mailbox archiving task over and over to get the queue down to about a dozen and then purged it. I took a screenshot of the queue and then manually archived the individual messages by hand. Out of the 12, I was able to find 10 of them. Not sure about the missing two but I bet one of them was the culprit.