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GrégoryRabillon's avatar
GrégoryRabillon
Level 4
11 years ago

First Search Connexion is very slow

Hello,

 

When a user trry to connect to the EV search interface is very slow. If the user reused this search  interface, the connexion is fast.

 

I tried without success  to disable  the "Recycle worker processs in minutes in the "EnterpriseVaultAppPool" in  (Regular Time Interval). But the problem is the same.

 

I have already set up with another client and it already worked. 

 

the only difference is that actual client is on MSCS Cluster. 

 

Are there any specific IIS configuration for the MSCS cluster to disable the timeout application pool ?

 

Regards,

 

Grégory

 

PS : Sorry for my english.

 

Enterprise Vault
Information Governance
Performance
Troubleshooting
Windows Server (2003-2008)

15 Replies

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  • Merv's avatar
    Merv
    Level 6
    11 years ago
    There is nothing special for a cluster..i take you are not having any h/w lbs for EV. Reference this technote : http://www.symantec.com/business/support/index?page=content&id=TECH196888 Else the slowness could be something else...check iis logs and compare with a fiddler trace
  • MassimoVagli's avatar
    MassimoVagli
    Level 4
    11 years ago

    Hi, 

    Is the EVServer connected to internet?

    I remember there might be a delay with the certificate revocation setting.

    Massimo

     

    PS: A fiddler log from the client and the EVServer would actually reveal if the above is true (if of course the EVserver is not internet connected)

  • Paul_Honey's avatar
    Paul_Honey
    Level 5
    11 years ago

    Gregory,

    As Massimo points out, your symptoms have certainly been seen before and diagnosed as a delay caused by certificate revocation. It would be worthwhile working through this technote to see if that improves things:

    http://www.symantec.com/business/support/index?page=content&id=HOWTO57491

    There are additional steps of analysis and resolution, a fiddler output during the delay being one as Massimo mentioned, that could be pursued if that technote does not help, but you would probably need to open a case to get some direct support assistance on that

    Regards

    Paul

  • GrégoryRabillon's avatar
    GrégoryRabillon
    Level 4
    11 years ago

    Hi All,

     

    The ev server isn't connected to internet. I'll try the technote and will give the result.

     

    Thanks.

     

    Grégory