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JuanAntonio's avatar
JuanAntonio
Level 5
11 years ago

FSAUtility restores files with no placeholder associated

Hi all,

I need to restore completely some folders. I'm using FSAUtility for doing it. But I have a problem: some items are been restored without having a corresponding placeholder. This items are there because some times I get this kind of message:

"Failed to determine whether to delete an archived file following the deletion of its placeholder. The archived item will not be deleted."

So the fact is:

- One day a user delete some files (that were archived)

- For some reason, that I still don't know, the placeholder was deleted but the archived item was not deleted, remaining there.

- Now, when I restore the whole folder, that "ghosts" files appear again and they shouldn't

Whay can I do? How can I restore only the files that have a placeholder in the original location?

Thanks in advanced and best regards.

//JA

Enterprise Vault
Information Governance
Windows Server (2003-2008)

9 Replies

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  • Rob_Wilcox1's avatar
    Rob_Wilcox1
    Level 6
    11 years ago

    Which options are you using with FSAUtility?

    You could always consider our FSA Migrator product - that can use the source file system as the 'source' for data extraction rathe than EV (which is what FSAUtility appears to be using)

  • JuanAntonio's avatar
    JuanAntonio
    Level 5
    11 years ago

    This is the command I'm using:

    Fsautility -t -s \\svr-fls-03\hplc$\ID-Bioanalysis -f -l 0

    I'll take a look at the product you say. It makes sense to restore based on the source data rather than on the archived data (as FSAUtility does).

    Thanks.

     

  • JuanAntonio's avatar
    JuanAntonio
    Level 5
    11 years ago

    I don't have "-b" option (at least as far as I can read in the Utilities guide. We're using EV 9.0.4. Maybe is an option of EV 10?

    What is that option for exactly?

  • GabeV's avatar
    GabeV
    Level 6
    11 years ago

    Hi JuanAntonio,

    Take a look at this technote:

    Recalling files corresponding to placeholders
    http://www.symantec.com/docs/HOWTO37840

    You can use FSAUtility with the -b parameter to recall files corresponding to placeholders present in a folder.

    As Rob mentioned, the -b parameter will restore the archived file only if the placeholder if present in the folder. However, you might want to troubleshoot the delete-on-delete process. Based on your description, you might want to take a look at this technote:

    Delete on Delete (DoD) feature cannot process delete request of all items from the Archive
    http://www.symantec.com/docs/TECH182634

    This technote states that this issue was fixed in 9.0.4, but since you mentioned that you are running this specific version, you might want to open a ticket with support to assist you further.

    I hope this helps.

  • JuanAntonio's avatar
    JuanAntonio
    Level 5
    11 years ago

    Thanks Rob.

    There's no "-b" option on that page of my guide. This is what it says about the syntax:

    FSAUtility -t -s UNC_path [-D mm-dd-yyyy] -d UNC_path [-e ext_list] [-f] [-l log_level] [-r]

    I have tried directly in a command propmt and there it is, the "-b" option. I'm goingto try.

    By the way, is it possible to get a trial of your FSA Migrator product? I'd like to test it.

    Thanks.

  • JuanAntonio's avatar
    JuanAntonio
    Level 5
    11 years ago

    Thanks GaveV.

    I'm gonna try with that "-b" option (I still don't know why it's not described on my Utilities guide for 9.0.4 version). I think it does really what I need.

    I had the problem with the delete-on-delete process since we started with EV 9.03. That' s the reason we did change to 9.0.4, but the problem still remains.

    The  file servers were we have the data we're archiving through EV are old NetApp filers (FAS250 and FAS270) running Data ONTAP 7.2.7. Now we have bought two FAS 2240-2. We are just in the process of migrating the data (that's why I want to restore everything before starting to archive again). I hope this problem will be solve in the new environment. 

  • JuanAntonio's avatar
    JuanAntonio
    Level 5
    11 years ago

    The "FSAUtility -b" works great. It restore files looking at the source placeholders, not at the archived items.

    Thanks a lot.

    //JA