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_Benny_'s avatar
_Benny_
Level 3
10 years ago

How to restore from the EV Admin console to the original folder in the mailbox.

Hi all,

When performing a restore from Enterprise Vault Admin Console (Export Archive > Export archives to their original mailboxes) all restored emails end up in the "Restored Items" folder in the Outlook client. The stub disapears and the email appears under Restored Items, how would I get the emails to be restored automatically into their original folders?

If I select the email in the client as the user and click the "Restore from Vault" icon the email is restored to the correct location.

If I select the email as the user from the EV web site for clients (http://servername.fqdn/enterprisevault) and click restore I get the option to restore the item to the 'Restored Items' or the 'current folder path inside themailbox' but the stub doesn't disapear.

 

EV Version: 10.0.0.1316 on Windows Server 2008 R2

Client Versions: Outlook 2007

 

Thankyou :)

Enterprise Vault
Information Governance
Not Applicable
Restore
  • TonySterling's avatar
    TonySterling
    10 years ago

    I reviewed your screenshots of the process and it all looks correct.  That being the case you should open a case with Symantec Support as it would seem you have some kind of environmental issue causing this and finding the cause would require a bit of hands on access the forum cannot really give you.

    Regards

    Tony

     

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  • Nups's avatar
    Nups
    Level 4
    10 years ago

    _Benny_

     

    Can you try export to PST for some other mailbox and see if the folder structure is maintained. Just to check if this is an issue with this mailbox only.

  • Rob_Wilcox1's avatar
    Rob_Wilcox1
    Level 6
    10 years ago

    I would also suggest doing a browser search with ?Advanced=3, and adding in the 'other result attribute' LOCN.

     

    That will show you where the archived items are in the archive.

     

    Or you can use Archive Explorer and view the archive structure..

    Or Virtual Vault.

  • _Ben_'s avatar
    _Ben_
    Level 3
    10 years ago

    Hi Nups, yes I have tried 3 mailboxes now with the same result.

     

  • _Ben_'s avatar
    _Ben_
    Level 3
    10 years ago

    Thats correct, all of the emails are in the 'restored items' folder.

  • _Ben_'s avatar
    _Ben_
    Level 3
    10 years ago

    Hi Rob,

    Looking in the browser like you suggested shows the items with their correct folder location.

    Cheers

    Ben

     

  • TonySterling's avatar
    TonySterling
    Moderator
    10 years ago

    I reviewed your screenshots of the process and it all looks correct.  That being the case you should open a case with Symantec Support as it would seem you have some kind of environmental issue causing this and finding the cause would require a bit of hands on access the forum cannot really give you.

    Regards

    Tony

     

  • _Ben_'s avatar
    _Ben_
    Level 3
    10 years ago

    Hi all,

    I raised a case with Symantec yesterday and they were unable to resolve and have recommended updating to 10.0.4 and then retesting.

    Thanks everyone for your assistance, really appreciate it.

    Cheers

    Ben