Forum Discussion
Sorry to hear of the problems you've encountered with EVs Mac client support.
The expected behaviour - when opening a shortcut item in Entourage 2008 - is that it will not retrieve the archived item in the same way that Outlook 2003 and Outlook 2007 does. Unfortunately, it is not possible for Entourage to behave in the same way that Outlook on Windows does as Entourage does not support the use of Custom Forms like Outlook does.
You are correct in that you must enable the EV toolbar to log-in to Enterprise Vault before you can use the View, Reply, Reply All, Forward, icons to perform those actions against items archived by EV (if you don't include links to archived items in your shortcuts). If you included the links to the archived items in your shortcuts, you would not need the Mac client at all since your Mac users would be able to perform all actions - with the one exception of manual archiving - from that.
Best wishes,
Steve
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