Forum Discussion
- GertjanA6 years agoModerator
HEllo Mustafa,
Items show as pending, due to the backup of the Vault Store Partition not being done. Explaining how you need to do it is a bit lengthy, so check KB site for articles about backup (HERE).
In short. On your Vault Store partition, check the backup tab. If it says 'use archive attribute', set backup mode on vault store, remove archive attribute from archived files in partition (attrib -a *.* /s or something), clear backup mode. If using triggerfile, set backup mode, put triggerfile in root of VSP, clear backup mode. For both, you should see now the icon changing in Outlook to 'archived'.
- MustafaTU6 years agoLevel 3
Hi Gertjan,
Thanks for your help. I have tried what you have suggested but still shows as pending. The archiving and sync is fine from the EV sever side but client outlook does not allow manual archiving giving unknow reason.
Regards
Mustafa
- GertjanA6 years agoModerator
Hello Mustafa,
Troubleshooting this from remote is a challenge :-).
Is the setting for backup archivebit or triggerfile? If triggerfile, look to where the partition is (on the general tab). In that location, create a file called IgnoreArchiveBitTrigger.txt. Set backup mode on the Vault Store, then clear it. Wait a bit, then check again in Outlook.
In your Vault Store Partition properties, tab Backup, does it show at the bottom something about Items secured in last scan? OR does it show a count in Unsecured items found in last scan.
If that all is ok, then on the client pc, where Outlook and the EV client are installed, follow THIS document to generate a logfile on the client. That hopefully shows what is not going ok.
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