Forum Discussion

iternity's avatar
iternity
Level 4
15 years ago

Manual FSA Agent install fails


Hello,

I get an "Access is denied" error when I try to remotely install the agent on a file server. The Deployment check says the file permissions are ok, e.g. that the vault service account has the local admin rights on the filre server. I was then advised to install  the fsa agent manully.

I ran vcredist_x86, then the FSA agent .msi installer (x64). The first problem I am noticing is with the credentials. Neither the vault service account nor the domain account is accepted. Only if I type in Administrator by itself will it work. This behavior is regardless if I am logged in as  local admin, domain admin or vault service account.

During the install, I get a message "Couldn't create service" for the File Collector Service. It does install the other two (Placeholder and Blocking) fine and they can be started. But the installation does not succeed and a cancel will remove the two running services as well.

Any advice on this? We have the following VMWare setup:

- DC is Server 2008, SP2  Standard 64bit; has the SQL Server 2008 64 bit
- EV 8.0 SP2 is on Server 2003 R2, SP2 Standard 32bit
- File Server is on Server 2008 Standard 64bit

From the EV machine I can access the C: Drive on the file server (and shares if  I gave permissions for vault service account) as well as the registry.

thanks!
bjorn
Agents
Enterprise Vault
Error messages
Information Governance
  • Nick_White's avatar
    Nick_White
    15 years ago
    I'm 99% sure that's going to be the problem, so if newsid isn't available then you will need to find some other way of changing the SID. Sorry I can't help any further but that should definitely fix your problem

26 Replies

Sort By
Show More
  • juggernaut1's avatar
    juggernaut1
    Level 5
    15 years ago
    Have you checked Win 2008 firewall settings, I would turn it off, and I would also disable UAC on the Windows 2008 server, you will need a reboot after you disable UAC.  Are you running the vcredist from the evpush folder, if not the Program Files/Enterprise Vault/evpush/agent  folder should have both of them in there?
  • iternity's avatar
    iternity
    Level 4
    15 years ago

    firewalls are all turned off. Not sure about UAC, will check. I downloaded the vcredist and ran them directly on the File Servers.
  • iternity's avatar
    iternity
    Level 4
    15 years ago

    Turning off UAC did not help either. I have noticed one weird thing with the machines. When I look in the Administrators group, the vault service account does not show up. But when I try to add it it says it is already there (which I expect since adding this was one of the earlier steps in the EV setup). 

    bjorn
  • JesusWept3's avatar
    JesusWept3
    Level 6
    15 years ago
    iternity,
    I know this is gonna sound weird, but can you try DOMAIN\USERNAME (as in all caps)
  • juggernaut1's avatar
    juggernaut1
    Level 5
    15 years ago
    can you send a screen shot of this?



    Right click 'My Computer' and choose Manage

    Go to local users and groups.

    Click open the 'Administrators' group and add the user in the members list

  • iternity's avatar
    iternity
    Level 4
    15 years ago

    @JesusWept2: Yes, this did sound weird, sincxe it is supposed to be case insensitive. I tried it anyway, without luck (tried both ITERNITY and ITERNITY.COM)

    @juggernaut1: No, the Windows 2008 are not R2
    I have the screen  shots with short description attached in a word doc. As I mentioned yesterday, the behavior is a little odd.

    thanks,
    bjorn
  • juggernaut1's avatar
    juggernaut1
    Level 5
    15 years ago

    can you run net localgroup administrators from cmd prompt and send the output?
  • iternity's avatar
    iternity
    Level 4
    15 years ago

    This is giving the same result. Listing them returns only Administrator. Trying to add evault1 yields the message "System error 1378 has occurred. The specified account name is already a member of the group."
  • Nick_White's avatar
    Nick_White
    Level 6
    15 years ago
    I've actually seen the same problem recently. When you created the OS installation did you do it via SISPrep and if so, did you select the generalize option? I suspect that you might have a problem with the SID in the OS being the same as another server that was generated from the same sysprep image as that definitely causes the local admin addition problem