Forum Discussion

zoky's avatar
zoky
Level 4
12 years ago

New Mailboxes are not being picked up to enable them for archiving

Hi,

It seems EV is not picking up new mailboxes.  The mailboxes are in the correct OU.  We have 2 provisioning groups.  1 for our whole exchange environment, and another for shared mailboxes.

I have restarted services, and done a sync..  This was working a while ago, but now doesnt seems to be picking up any new ones.

If you need more info please let me know

Any help is appreciated

Thanks

Enterprise Vault
Information Governance
  • StephenKing's avatar
    StephenKing
    12 years ago

    Hi Zoky,

     

    This is usually due to the issues associated with DNS/security and the NETBios name, see below article.

    http://www.symantec.com/business/support/index?page=content&pmv=print&impressions=&viewlocale=&id=TECH58462

    I recommend backing up your SQL databse for EV 'EnterpriseVaultDirectory' make the edit the 'DomainName' entry inside the 'dbo.Organisation' table to reflect the NETBios name and not just the short DNS name. Restart the 'EV Admin' on each of your EV servers.

17 Replies

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  • AndrewB's avatar
    AndrewB
    Moderator
    12 years ago

    and check that the provisioning task is not in report mode

  • zoky's avatar
    zoky
    Level 4
    12 years ago

    Thanks for ther reply AndrewB...  Task is not in report mode, and i have just ran it manually. The new mailboxes i am looking for are still not showing up.

  • Amit_Dol's avatar
    Amit_Dol
    Level 4
    12 years ago

    Hi zoky,

    Please do 'Run Now' provisioning task and run in 'Report Mode', collect the reports from <ev install dir>\reports\exchange provisioning and see if any error is there. the report will be helpful for initial diagnostic.

    Also ensure the reports are in full mode, you can change this from exchange provisioning task properties.

  • TonySterling's avatar
    TonySterling
    Moderator
    12 years ago

    Just to add to the above, two things have to happen after you add a mailbox to an OU before you can enable it.

    1. Provisioning has to run

    2. Synchronization has to run

    If those two things have happened and you still can't enable then do as Amit suggest and look in the Provisioning report and also check the EV App log for errors.

  • zoky's avatar
    zoky
    Level 4
    12 years ago

    Thanks for the reply guys!  I ran the provisioning task in report mode, but it seems like it hasnt created a new one for todays date.

    I did however open up the older ones 27/7/12 and i could see a bunch of errors

    CN=XXXX\, XXX,OU=XXX,OU=XXX,DC=XX,DC=XX Error processing user: SqlDateTime overflow. Must be between 1/1/1753 12:00:00 AM and 12/31/9999 11:59:59 PM.

    There are quite alot of errors exact same as the above

    I tried to google that error but couldnt find much in relation to EV

  • zoky's avatar
    zoky
    Level 4
    12 years ago

    Had a look at the above link, 2 accounts "authenticated users" & "ev service account" have the correct permissions applied to all OU's that mailboxes exist in..

  • zoky's avatar
    zoky
    Level 4
    12 years ago

    Getting this in event viewer

     

    The Exchange mailbox provisioning task failed during provisioning group processing. The task has stopped.
     
    Task: Exchange Provisioning Task for XXXXX
     
    Domain: XXXXX
     
    Provisioning group: <none>
     
    Group member: <none>
     
    Error: Failed to determine DCs for domains in the forest. Reason for error: Unable to get domains in forest for [XXXX] - error code [1355]
     
    Trace:    at KVS.EnterpriseVault.ExchangePolicySync.ExchangePolicySynchronization.InitializeDomainControllerCache()
       at KVS.EnterpriseVault.ExchangePolicySync.ExchangePolicySynchronization.Initialize()
       at KVS.EnterpriseVault.ExchangePolicySync.ExchangePolicySynchronization.RunSynchronization(ExchangePolicySyncTaskEntry taskEntry, CheckControlEventsDelegate checkControlEvents, Boolean reportMode) 
     
  • TonySterling's avatar
    TonySterling
    Moderator
    12 years ago

    Can you grab a Dtrace of the EvExchangePolicySyncTask process and add that as an attachment here?