No access to ExchangeArchivingReports.aspx with new VSA

Question

Hello together,&nbsp;

we are facing a problem in an environment where the vsa got changed recently.&nbsp;

Customer is unable to access the exchange archiving reports with the new vsa.&nbsp;

When accessing the reports over the mentioned url with the old vsa we are able to access them.&nbsp;

With the new vsa we only get the information "You do not have permissions to view the specified page."

We had some trouble changing the vsa as this is a microsoft cluster environment with 2 nodes and the&nbsp;services on the second node refused to start until we re-entered the credentials in the directory properties of&nbsp;the vsa. Since then the services start on both nodes without an error but we are not able to access the reports.&nbsp;

&nbsp;

Customer does not want to use Authorization Manager to allow another user access to the reports as they want to view them with the vsa.&nbsp;

We are able to open other pages like clientdiagnostics.aspx and usage.asp with the new vsa without any problems.&nbsp;

Appreciate any idea on that.&nbsp;

dcvast · Answer

Does http://localhost/EnterpriseVault/DisplayHtmlReport.aspx come up?

If you add a server does it change the behavior http://localhost/EnterpriseVault/ExchangeArchivingReports.aspx?ExchSvr=EXCH1

marcde · Answer

accessing /displayhtmlreport.aspx has not been verified yet - Will requested that but I&nbsp;am sure we'll get the same result.&nbsp;

Adding the exchange server produces the same access denied message.&nbsp;

manideep_neeli · Answer

Is this article followed to change VSA -&nbsp;https://www.veritas.com/support/en_US/article.TECH48035 ?

Does deployment scanner show any errors related to VSA permissions?

marcde · Answer

Hi Manideep,

as this a clustered environment the customer told me that he followed the steps mentioned by Ajay under&nbsp;https://www.veritas.com/community/forums/need-change-vault-service-account-password

&nbsp;

marcde · Answer

Is it worth a try to give the vsa the messaging administrator role?

tested this in my lab and at least didn't get any other problems.&nbsp;

Forum Discussion

No access to ExchangeArchivingReports.aspx with new VSA

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