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Sean_Waite's avatar
Sean_Waite
Level 3
10 years ago

No Option to Delete Archived Items in Search Window

Hi all - I have an issue where I cannot see the option to delete archived items directly from the vault using EV Search.

EV version = 11.0.0.1488

I can delete archived items from my Virtual Vault fine - deleting the items in the VV moves them to the Deleted Items folder within the VV and when I then empty this folder and synchronise the vault, the items are deleted from my online vault.

'Users can delete items from their archives' is enabled in the Site Properties.

'Prevent user deletion of items with this category' is NOT ticked in the Retention Category.

We use NetApp filers as the storage for the archived items and the DVS files are NOT set as read-only.

I can browse items in my vault using the 'Search Vaults' option with no problem but I do not the option to delete items - I only see the following when right-clicking:

ev.png

Am I missing something - the documentation in the link below suggests I should be able to delete individual items from within my vault by right-clicking the item and selecting 'delete'.

REF = http://www.symantec.com/business/support/index?page=content&id=TECH128602&actp=search&viewlocale=en_US&searchid=1423843373796

Regards,
Sean

 

Enterprise Vault
Information Governance
Troubleshooting
Windows Server (2003-2008)
  • JesusWept3's avatar
    JesusWept3
    10 years ago

    So if you go to Site Name -> Policies -> Search
    Go to the properties of your Search Policy, and you have allow deletes there

    searchPolicy.JPG

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  • JesusWept3's avatar
    JesusWept3
    Level 6
    10 years ago

    Did you update the Search Policy to allow deletes and then sync the user?

  • JesusWept3's avatar
    JesusWept3
    Level 6
    10 years ago

    So if you go to Site Name -> Policies -> Search
    Go to the properties of your Search Policy, and you have allow deletes there

    searchPolicy.JPG

  • Sean_Waite's avatar
    Sean_Waite
    Level 3
    10 years ago

    ah you beauty, that was it.  I hadn't updated the default search policy after upgrading to v11.

    Just enabled and re-synch'd my vault - I can now see the delete button.

    Thanks man!

    • EVAdmin2016's avatar
      EVAdmin2016
      Level 4
      8 years ago

      I am using EV12 SP1 brand new environment and I am getting the same issue. The Search Policy and Search Provisioning are correctly set, EV site is set to allow users to delete, mailboxes sync'ed and all but still I can't see the delete button in the Search result pane. I can see the delete button to delete a folder but not for deleting an archived email or bunch of emails. I have checked everything but I can't see anything obvious.

      Anyone seeing this with EV12 SP1? or I have I missed something very obvious?

      TIA

      • FLX's avatar
        FLX
        Level 4
        8 years ago

        Hi Tia,

        is your request up to date? I had the same issue, that some user's had not the opportunity to delete within the ev  search (delete button in ev-addin was available).

        I don't have a common solution besides maybe sync again, restart index services, referesh ev websearch app pool.