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MRWALLEYE's avatar
MRWALLEYE
Level 3
7 months ago

Opening a evault outlook shortcut and selecting 'Move' results in the creation of a new message

Hello All,

Noticed something today. If you open a shortcut in outlook and select Move

and chose your folder, it creates a new message.

Is there anyway to prevent this from happening?

 

Archiving
Enterprise Vault
Moving Shortcuts
Shortcuts

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  • GertjanA's avatar
    GertjanA
    Moderator
    7 months ago

    Hi,

    I'm not sure, but can you check below:

    1 - Right clicking on an archived item shortcut and selecting the 'move to' option does not return the error.

    2 - Setting the Exchange Desktop Policy setting for 'allow shortcut copy' to 'on' will prevent this issue as well.

    If you adjust the policy, don't forget to sync the mailboxes.