outlook 2010 64 bit support?
- 13 years ago
The issue that Rob identified has been fixed in EV 9.0.3
That was fixed because the client was trying to locate the InstallPath registry key under:
HKEY_LOCAL_MACHINE\Software\KVS\Enterprise Vault\Install\
However, the installer had placed the key under:
HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\KVS\Enterprise Vault\Install\You can workaround the issue whilst you wait until 9.0.3 to be released by creating a copy of the InstallPath value in the native x64 registry, not the wow6432 node by creating the following:-
HKEY_LOCAL_MACHINE\SOFTWARE\KVS\Enterprise Vault\Install
REG_SZ value InstallPath = <Path to ev root folder>, typically “C:\Program
Files (x86)\Enterprise Vault\”
If you do that on one client and it all works then you know you have the same issue.