Forum Discussion

Elio_C's avatar
Elio_C
Level 6
9 years ago

Outlook Add-In Script Error

Hi, A small number of my users get the below when launching EVS from the Outlook Add-in. The specific users are Win7 64-bit, Outlook 2013 32-bit, latest IE11 and .net 4.6.1. I am unable to repl...
Enterprise Vault
Information Governance
Windows 7
  • Elio_C's avatar
    Elio_C
    9 years ago

    This looks to be related to the specific PCs not getting our corporate IE policies.

    Adding an IE User Agent string as below, while not ideal, resolves the issue.

    [HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Internet Settings\5.0\User Agent]
@="Mozilla/5.0"
"Compatible"="compatible"
"Version"="MSIE 11.0"
"Platform"="Windows NT 6.1"

    Applying the corporate IE policy is not an option and identifying the specific policies had to take a back seat as we have a "limited" support agreement with the specific users.

Elio_C's avatar
Elio_C
Level 6
9 years ago

Thanks CConsult.

I'll need to check the IE trusted sites.

Opening the link directly in IE works fine and they all have IE11.

What kind of things can or should I check user side?