Outlook Add-in 10.0.3 inactive in Outlook 2013
We are running Enterprise Vault 9.0.2 for Exchange 2007. I have a client running windows 8 with Microsoft Office 2013 professional installed. I have installed the 10.0.3 outlook add-in. However, the Enterprise Vault tab will not display. I looked under Add-Ins and Enterprise Vault Add-In is listed under "Inactive Application Add-ins". I verified the few forum discussions I saw related to this. We have rpc over http restrictions set to None in the desktop policy. I made sure I ran the setup.exe for the add-in as administrator (and am a local admin on the pc). I also tried setting the registry key for LoggingLevel to 3 under HKCU\Software\KVS\Enterprise Vault\Client. However, setting this key does not seem to give me any new logs unless they are not located under the local profile temp directory for the user. I see some logs called ev_client_log_<datetime>.txt but they only contain a few lines for when I first install or uninstall the application. The first line being "Log file created (level 1)."
Is there a different location or registry setting for Windows 8 to change the logging level? Any other thoughts on why the client stays inactive?
Thanks!
From the EV Compatibility guide it just says it requires EV 10 SP3, though doesnt mention whether thats server backend, or the client
From the Microsoft side:
http://technet.microsoft.com/en-us/library/ee624351.aspx#section10For integration with Exchange
Be sure to connect Outlook 2013 to the supported versions of Exchange: Exchange 2007, Exchange 2010, or Exchange Server 2013. Outlook 2013 is not supported on Exchange 200