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DelphineFR's avatar
DelphineFR
Level 5
12 years ago

OWA Exchange 2010

Hi,

I read a lot here, but i'm still having issu. (every thing is allright on outlook client)

I have two exchange 2003 server, and two exchange 2010 (Dag, and cas server for eatch other between my 2 2010 server).

I have one url for the webmail of 2003, owa on this work's fine since a long time.

I have another url for the webmail of 2010, and here my issu.

When I log on the 2010 webmail, I see if I right click the "archive" button. Also I could made a search on my vault store, and I see my old archive email. This is fine.

So I test to archive a new mail, on the screen I see

"are you sure you want to archive the select item"

yes...

then I see a screen with processing "item archiving" it's turn turn turn... and nothing, the email his here, If I jump on the archive explore, I dont see it.

If I jump on outlook client I dont see it.

If I do the same thing on outlook the mail go immediatly to his vault store, and if I check on the webmail the mail is gone on the vault store (I could search it).

I think that when I click archive on the owa, he dont find my vault store ? Where can I find some log to help me?

If I could search on the archive explorer, it's mean that it's working a little no?

Edit : If on the archive explorer, I try to restore a mail, see the attachment, seems all missing about the vault store.

 

Thanks by advanced,

Enterprise Vault
Information Governance
  • Rob_Wilcox1's avatar
    Rob_Wilcox1
    12 years ago

    So is it working, or not?

     

    Do you see any exception, or problems, like before:

     

    17/01/2013 10:54:54 [4544,23] [ClientActionRequest::Send] Exception sending client action request: System.Net.WebException: Unable to connect to the remote server ---> System.Net.Sockets.SocketException: A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond <IP of the reverseproxy>:80

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  • Rob_Wilcox1's avatar
    Rob_Wilcox1
    Level 6
    12 years ago

    Have you installed the EV OWA extensions on to your Exchange 2010 CAS?

    Do you see Search Archives, and Archive Explorer links in the lower left hand corner of the OWA window after you have logged in?

     

    Is this how your OWA right click screen looks?

    Specifically, do you have 'archive' above 'create rule' and below 'archive policy' ? 

     

    If all that is correct, then you can enable OWA logging by editing the web.config file.. but we'll get to that.

  • DelphineFR's avatar
    DelphineFR
    Level 5
    12 years ago

    Thanks for you answer,

    yes I have this icon, something happends when I click on archive, but nothing gone.

     

    I edit my previous post, could you check the print screen, I think i'm missing a step in the configuration. But what ?

  • DelphineFR's avatar
    DelphineFR
    Level 5
    12 years ago

    In fact you are right there is some new windows, like your print screen, and when I try to restore an archive, it's like 2003 windows.

     

    I will read the technote you link, I let you know.

     

    Thanks

  • DelphineFR's avatar
    DelphineFR
    Level 5
    12 years ago

    If you check my print screen you will see

    Print screen name :

     

    owa2010 : main windows with archive icon

    owa2 : I click on it, it ask me yes or no archive the item

    owa3 : I click yes, it's processing.

    Owa4 : the left windows where I could search in my vault directory.

    owa5 : old email that was archived by outlook client.

    Owa6 : I will restore on item.

    owa7 : say that the item is restored in folder "item restore" (I dont know where is this folder)

    the owa7 print screen make it work, because before, on the first screen on my previous answer, I field the name of one of my exchange serveur, and filed the name of my account. Now he dosent ask me anymore this question.

    But I dont know where is this email restore.

     

    Also, I check the link witch give me another link http://www.symantec.com/business/support/index?page=content&id=TECH141519

    If I check the owa IIS, here what's configure, seems to miss a lot of think describe in the technote.

    please check the print screen name :iis_exchange_vault

    what I miss? and where?

  • Rob_Wilcox1's avatar
    Rob_Wilcox1
    Level 6
    12 years ago

    You need to generate a log file .. it's much like a client log file, but it's created on the CAS server:

    You may already have these keys in the web.config, but it is likely that the logEnabled one is not set to true... so set it to true.. and don't change any of the others, for now.

     

    METHOD 2:
    The options listed below can be used to customize the Web.config file on the CAS, which can typically be found in the directory:
     
    \Program Files\Microsoft\Exchange Server\ClientAccess\Owa\
     

    The name of the Version folder containing the Enterprise Vault resources that will be loaded during the Outlook Web Access (OWA) session, which is a sub-directory of 'OWA\EnterpriseVault\':
     
    <add key="EnterpriseVault_ResourceVersion" value = "v8.0.3.1845"/>
     

    This will enable diagnostic logging for the Enterprise Vault OWA Extensions per CAS:
     
    <add key="EnterpriseVault_LogEnabled" value="true"/>
     

    The Folder where the above diagnostic Log Files will be generated (the default value is listed):
     
    <add key="EnterpriseVault_LogFolder" value="C:\Program Files\Enterprise Vault\OWA 2007\logs"/>
  • DelphineFR's avatar
    DelphineFR
    Level 5
    12 years ago

    I will, but before, one last question

     

    I did not do that : http://www.symantec.com/business/support/index?page=content&id=HOWTO37839#v40199744

     

    is not my mistake? My exchange 2010 is also cas, so maybe it's my missing configuration?

     

    what you think ?

    But because i'm not very confortable with power shell, I'm triing to understand what to complete in the command line : New-ManagementRoleAssignment -Name:role assignment name
    -Role:ApplicationImpersonation -SecurityGroup:security group name

    Do you think i'm on the good way with this technote?

  • Rob_Wilcox1's avatar
    Rob_Wilcox1
    Level 6
    12 years ago

    How many CAS serves do you have?

    The article is referring to CAS Proxying, which takes place when you have 2 or more CAS servers... and well then, it only happens in specific situations.

  • DelphineFR's avatar
    DelphineFR
    Level 5
    12 years ago

    2 cas server, but all my exchange server having all the role.

    Two server exchange2010, on a dag configuration.

    The both server are cas.

    I will active the logging anyway, i will try ;)

  • DelphineFR's avatar
    DelphineFR
    Level 5
    12 years ago

    log are set up!

    There is a lot of line on it, I try to find something wrong when I try to archive, but I dont know what to check?

    Is some key word to check if functionning?