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abccom's avatar
abccom
Level 3
16 years ago

OWA extensions on 2007 Exchange back-end server Problem

I have 2007 CAS and mailbox server and install OWA 2007 extensions in CAS Server. When I logon owa, it is freezing. I got error message in event.

 

An unhandled exception was caught:

System.NullReferenceException: Object reference not set to an instance of an object.
   at Symantec.EnterpriseVault.Owa.ExchangeStoreAccess.ADHelpers.GetPrimarySMTPAddress()
   at Symantec.EnterpriseVault.Owa.Core.EVContext..ctor()
   at Symantec.EnterpriseVault.Owa.Core.EVContext.GetEVContext(HttpContext oHttpContext, SecurityIdentifier sid)
   at Symantec.EnterpriseVault.Owa.Core.RequestProcessor..ctor(HttpContext oContext)
   at Symantec.EnterpriseVault.Owa.EVOwaModule.PostRequestHandlerExecute(Object objSender, EventArgs objEventArgs)

 

 

Anyone can help. Thx.

Message Edited by abccom on 12-10-2008 06:45 AM
Enterprise Vault
Information Governance

4 Replies

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  • Maverik's avatar
    Maverik
    Level 6
    16 years ago

    This needs investigating via SYMC EV support so I would recommend you log a case.

     

    Why you are awaiting response, does OWA start workiing again if you remove EV? Does the same thing occur when you re-install it? I think these would be two things useful for support to know and what I would want to know if I was troubleshooting this further.

     

     

  • MichelZ's avatar
    MichelZ
    Level 6
    16 years ago

    Is a primary SMTP Address set in Active Directory for the User?

     

    Cheers

    Michel