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Donnal_Spence's avatar
Donnal_Spence
Level 4
19 years ago

Producing PST files from DA

When i try to produce a pst from Discovery Accelerator i get the following events. THe fiels are produced but there ar 28K in size and i cannot open them. ANy ideas?


Event Type:Error
Event Source:EV Discovery Accelerator
Event Category:Server
Event ID:42048
Date:1/26/2006
Time:10:28:18 PM
User:N/A
Computer:KVSARCH01-CORP
Description:
Error:
An error occurred when requesting the PST COM object

Description:
System.Runtime.InteropServices.COMException (0x80040119): Exception from HRESULT: 0x80040119.
at KVS.EnterpriseVault.Interop.PSTProviderClass.OpenPST(String PSTFileName, String PSTPassword, enumOpenMode ePSTOpenMode, UInt32 MaxSizeMb)
at KVS.Accelerator.Production.ProductionRunQueue.get_ThePSTProvider()

Event Type:Error
Event Source:EV Discovery Accelerator
Event Category:Server
Event ID:42048
Date:1/26/2006
Time:10:28:17 PM
User:N/A
Computer:KVSARCH01-CORP
Description:
Error:
An error occurred when requesting the PST COM object

Description:
System.UnauthorizedAccessException: Access is denied.
at KVS.EnterpriseVault.Interop.PSTProviderClass.OpenPST(String PSTFileName, String PSTPassword, enumOpenMode ePSTOpenMode, UInt32 MaxSizeMb)
at KVS.Accelerator.Production.ProductionRunQueue.get_ThePSTProvider()
Enterprise Vault
Information Governance
  • TonySterling's avatar
    TonySterling
    19 years ago
    In sp4 there was some changes to how the export\producing works. It should now create a folder and fil it with msg files. Then a sweeper process adds the files in to the pst. Are you getting that far? Might be worth while to create a console trace of the process and at the same time dtrace the discoveryaccelerator service at the same time. Out of curiosity, you say producing, or you actually using the produce or export function and does it make a difference?

    cheers,

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  • Boyd_Gosserand's avatar
    Boyd_Gosserand
    Level 3
    19 years ago
    Doesn't really matter how it got there, but I know that's why mine was failing with access denied. I was denying ANSI PST's

    Make sure you don't have the following keys on either server:
    HKCU\Software\Microsoft\Office\11.0\Outlook","DisablePST","1"
    HKCU\Software\Policies\Microsoft\Office\11.0\Outlook","ChkFldrSize","1"
    HKCU\Software\Policies\Microsoft\Office\11.0\Outlook","NewPSTFormat","1"
    HKCU\Software\Policies\Microsoft\Office\11.0\Outlook\EMSP","IgnoreArchiveFormat"
    HKCU\Software\Policies\Microsoft\Office\11.0\Outlook","IgnoreOSTFormat","1"
    HKCU\Software\Policies\Microsoft\Office\11.0\Outlook","PreferANSI","1"


    Make sure these keys DON'T Exist
  • Boyd_Gosserand's avatar
    Boyd_Gosserand
    Level 3
    19 years ago
    Let's try that again

    HKCU\Software\Microsoft\Office\11.0\Outlook","DisablePST","1"
    HKCU\Software\Policies\Microsoft\Office\11.0\Outlook","ChkFldrSize","1"
    HKCU\Software\Policies\Microsoft\Office\11.0\Outlook","NewPSTFormat","1"
    HKCU\Software\Policies\Microsoft\Office\11.0\Outlook\EMSP","IgnoreArchiveFormat"
    HKCU\Software\Policies\Microsoft\Office\11.0\Outlook\EMSP","IgnoreOSTFormat","1"
    HKCU\Software\Policies\Microsoft\Office\11.0\Outlook\EMSP","PreferANSI","1"
  • Jason_Szeto's avatar
    Jason_Szeto
    Level 6
    19 years ago
    Is your DA server separate from your EV server? I'm just curious if you can export from the VAC as well as the search.asp page.

    Also, maybe it's something silly like not having a default outlook profile set.