Forum Discussion

Donnal_Spence's avatar
Donnal_Spence
Level 4
19 years ago

Producing PST files from DA

When i try to produce a pst from Discovery Accelerator i get the following events. THe fiels are produced but there ar 28K in size and i cannot open them. ANy ideas?


Event Type:Error
Event Source:EV Discovery Accelerator
Event Category:Server
Event ID:42048
Date:1/26/2006
Time:10:28:18 PM
User:N/A
Computer:KVSARCH01-CORP
Description:
Error:
An error occurred when requesting the PST COM object

Description:
System.Runtime.InteropServices.COMException (0x80040119): Exception from HRESULT: 0x80040119.
at KVS.EnterpriseVault.Interop.PSTProviderClass.OpenPST(String PSTFileName, String PSTPassword, enumOpenMode ePSTOpenMode, UInt32 MaxSizeMb)
at KVS.Accelerator.Production.ProductionRunQueue.get_ThePSTProvider()

Event Type:Error
Event Source:EV Discovery Accelerator
Event Category:Server
Event ID:42048
Date:1/26/2006
Time:10:28:17 PM
User:N/A
Computer:KVSARCH01-CORP
Description:
Error:
An error occurred when requesting the PST COM object

Description:
System.UnauthorizedAccessException: Access is denied.
at KVS.EnterpriseVault.Interop.PSTProviderClass.OpenPST(String PSTFileName, String PSTPassword, enumOpenMode ePSTOpenMode, UInt32 MaxSizeMb)
at KVS.Accelerator.Production.ProductionRunQueue.get_ThePSTProvider()
Enterprise Vault
Information Governance
  • TonySterling's avatar
    TonySterling
    19 years ago
    In sp4 there was some changes to how the export\producing works. It should now create a folder and fil it with msg files. Then a sweeper process adds the files in to the pst. Are you getting that far? Might be worth while to create a console trace of the process and at the same time dtrace the discoveryaccelerator service at the same time. Out of curiosity, you say producing, or you actually using the produce or export function and does it make a difference?

    cheers,

14 Replies

Sort By
  • TonySterling's avatar
    TonySterling
    Moderator
    19 years ago
    normally when I have seen pst com errors it was b/c of a mismatch of the versions of EV for the DA server and EV server, but your has Access is denied in it. Did you put a password on the PST?
  • TonySterling's avatar
    TonySterling
    Moderator
    19 years ago
    Might be worth checking mapisvc.inf. Is the DA server seperate from the EV server? If so, check both places.
  • Donnal_Spence's avatar
    Donnal_Spence
    Level 4
    19 years ago
    What will i be looking for with the mapisvc file?? DA is installed on the EV server.
  • TonySterling's avatar
    TonySterling
    Moderator
    19 years ago
    sorry, figured you already had to trouble shoot it! Do a search for mapisvc.inf and make sure the correct version is in system32.

    Rename the existing MAPISVC.INF in system32.

    Copy the version of MAPISVC.INF supplied by Outlook 2003 to the system32 folder (normally c:\Windows\system32).

    The correct file, supplied by Outlook 2003, is normally:

    c:\program files\common files\system\mapi\1033\nt\MAPISVC.INF

    Restart the computer.

    Try the failing operation again.
  • David_Messeng1's avatar
    David_Messeng1
    Level 6
    19 years ago
    Donnal,

    when you installed Outlook (I assume 2003) did you remember to include the COM element? Check in Add Remove programs to see if Collaboration Data Objects (a sub-section of Outlook within Office) is present and if not try adding it in.


    David
    www.UDStech.com
  • TonySterling's avatar
    TonySterling
    Moderator
    19 years ago
    In sp4 there was some changes to how the export\producing works. It should now create a folder and fil it with msg files. Then a sweeper process adds the files in to the pst. Are you getting that far? Might be worth while to create a console trace of the process and at the same time dtrace the discoveryaccelerator service at the same time. Out of curiosity, you say producing, or you actually using the produce or export function and does it make a difference?

    cheers,
  • Boyd_Gosserand's avatar
    Boyd_Gosserand
    Level 3
    19 years ago
    If you have a GPO set to disable the creation of ANSI PST's and are only allowing users to create UniCode PST's this will fail
    DA and CA both create ANSI PST's
  • Donnal_Spence's avatar
    Donnal_Spence
    Level 4
    19 years ago
    I do have it set for my users to disable PST and Auto-Archive in Outlook however the registry setting has not been applied on the EV/DA server. It is not a GPO setting. It is simply a registry change pushed through login scripts.