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yoann_moulle-12's avatar
yoann_moulle-12
Level 2
10 years ago
Solved

PST Locator task - NetAppHomeMap

Hello,

A customer needs to locate PST files that were on a netapp filer. PST files are opened in Outlook through a drive X:\ mapped to \\netapp-filer\%username%

Unfortunately, PST Locator task failed to translate share name X:\ to UNC.

I've found http://www.symantec.com/docs/TECH130826 with NetAppHomeMap registry configuration... but made no changes.

Have you ever set up this registry ? There is not much information out there (in registry_values.pdf for example)

 

A part of DTrace log:

12924 16:29:27.497  [5208] (PstLocatorTask) <LocateRegistryThread:9184> EV-L {PstLogFile.LogMessage} Registry search on T3029 is starting...
12926 16:29:27.498  [5208] (PstLocatorTask) <9184> EV:L CBaseDirectoryServiceWrapper::CreateDirectoryService() - Entry [m_nNumTries = 40]
12927 16:29:27.499  [5208] (PstLocatorTask) <9184> EV:L CBaseDirectoryServiceWrapper::CreateDirectoryService() - Successfully communicated with an EV Directory Service on the local machine
12928 16:29:27.523  [5208] (PstLocatorTask) <9184> EV:L {VaultCoCreateInstanceEx} CLSID [{4EC6FF76-C97A-11D1-90E0-0000F879BE6A}] Server Name [(null)] Used Server Name [(null)] Num of attempts [1] Total elapsed [0.000s] Result [Success  (0)]
12929 16:29:27.523  [5208] (PstLocatorTask) <LocateRegistryThread:9184> EV-H {PstComputer.Load} Domain Identity:1
12930 16:29:27.524  [5208] (PstLocatorTask) <LocateRegistryThread:9184> EV-H {PstComputer.Load} Computer Identity :1338
12932 16:29:27.524  [5208] (PstLocatorTask) <9184> EV:L CBaseDirectoryServiceWrapper::CreateDirectoryService() - Entry [m_nNumTries = 40]
12933 16:29:27.525  [5208] (PstLocatorTask) <9184> EV:L CBaseDirectoryServiceWrapper::CreateDirectoryService() - Successfully communicated with an EV Directory Service on the local machine
12934 16:29:27.548  [5208] (PstLocatorTask) <9184> EV:L {VaultCoCreateInstanceEx} CLSID [{4EC6FF76-C97A-11D1-90E0-0000F879BE6A}] Server Name [(null)] Used Server Name [(null)] Num of attempts [1] Total elapsed [0.000s] Result [Success  (0)]
12935 16:29:27.668  [5208] (PstLocatorTask) <LocateRegistryThread:9184> EV-L {LocateRegistryThread.Search} Accessed Users key on T3029 OK
12936 16:29:27.669  [5208] (PstLocatorTask) <LocateRegistryThread:9184> EV-L {LocateRegistryThread.GetOutlookMajorVersion} Entering - GetOutlookMajorVersion()
12937 16:29:27.676  [5208] (PstLocatorTask) <LocateRegistryThread:9184> EV-L {LocateRegistryThread.GetOutlookMajorVersion} Accessed ClassesRoot key on T3029 OK
12938 16:29:27.683  [5208] (PstLocatorTask) <LocateRegistryThread:9184> EV-L {LocateRegistryThread.GetOutlookMajorVersion} 'CurVer' subkey: Outlook.Application.14
12939 16:29:27.684  [5208] (PstLocatorTask) <LocateRegistryThread:9184> EV-L {LocateRegistryThread.GetOutlookMajorVersion} Exiting - GetOutlookMajorVersion()
12940 16:29:27.698  [5208] (PstLocatorTask) <LocateRegistryThread:9184> EV-L {LocateRegistryThread.Search} Examining user .DEFAULT
12941 16:29:27.708  [5208] (PstLocatorTask) <LocateRegistryThread:9184> EV-L {LocateRegistryThread.Search} Examining user S-1-5-19
12942 16:29:27.720  [5208] (PstLocatorTask) <LocateRegistryThread:9184> EV-L {LocateRegistryThread.Search} Examining user S-1-5-20
12943 16:29:27.733  [5208] (PstLocatorTask) <LocateRegistryThread:9184> EV-L {LocateRegistryThread.Search} Examining user S-1-5-21-393031012-131734548-1539857752-31936
12946 16:29:28.272  [5208] (PstLocatorTask) <LocateRegistryThread:9184> EV-M {PstRegHelper.GetRealPath} Cannot get full path name of PST on computer T3029: X:\Privé\Outlook\Mon fichier de données Outlook.pst : Cannot translate share name: No access permission error on call to NetShareGetInfo
12947 16:29:28.500  [5208] (PstLocatorTask) <LocateRegistryThread:9184> EV-L {LocateRegistryThread.Search} Examining user S-1-5-21-393031012-131734548-1539857752-31936_Classes
12948 16:29:28.508  [5208] (PstLocatorTask) <LocateRegistryThread:9184> EV-L {LocateRegistryThread.Search} Examining user S-1-5-18
12949 16:29:28.517  [5208] (PstLocatorTask) <LocateRegistryThread:9184> EV-L {PstLogFile.LogMessage} Registry search on T3029 is complete
 

Thanks

Agents
Configuring
Enterprise Vault
Information Governance
Windows Server (2003-2008)
  • TonySterling's avatar
    TonySterling
    10 years ago

    I read the TN to say that it should be HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\KVS\Enterprise Vault\Agents\NetAppHomeMap with the NetApp as the name of the String value.

  • TonySterling's avatar
    TonySterling
    Moderator
    10 years ago

    Sorry for the late reply, did you configure the Registry keys?  If yes, what did you enter as the String Value?

  • yoann_moulle-12's avatar
    yoann_moulle-12
    Level 2
    10 years ago

    I entered Netapp Filer Active Directory account as the string name, this is the key export:

    Windows Registry Editor Version 5.00[HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\KVS\Enterprise Vault\Agents\NetAppHomeMap]
    "NetApp-Bleu"="HomeDir1g;HomeDir5g"

    Where:
    NetApp-Bleu => Name of the AD account for NetApp Filer
    HomeDir1g and HomeDir5g => network shares on Netapp

    Next, EV admin service had been restarded but no changes.

    I also tried with "," as a delimiter.

    The version of EV server is 11.0.1 (without cumlative hotfix) and is on a Windows 2012 R2.

     

    Thanks for your help.

     

  • TonySterling's avatar
    TonySterling
    Moderator
    10 years ago

    Can the VSA access those shares?


    Engineering, Finance and Marketing must be shared and accessible to the Vault Service Account (VSA). Add the three share names, in a semi-colon separated list, to the filer_name entry under the NetAppHomeMap key.

  • yoann_moulle-12's avatar
    yoann_moulle-12
    Level 2
    10 years ago

    Yes, VSA has access to those shares (full control).

    We gave it full access in order to be able to locate, collect and migrate PST files from NetApp mapped drives through server tasks.

    From the "registry values" documentation, should it be a string as below ?

    Windows Registry Editor Version 5.00[HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\KVS\Enterprise Vault\Agents]
    "NetAppHomeMap"    ="HomeDir1g;HomeDir5g"

     

    It is not clear because information is a bit different between TECH130826 and "Registry Values.pdf" from product documentations...

  • TonySterling's avatar
    TonySterling
    Moderator
    10 years ago

    I read the TN to say that it should be HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\KVS\Enterprise Vault\Agents\NetAppHomeMap with the NetApp as the name of the String value.

  • AndrewB's avatar
    AndrewB
    Moderator
    10 years ago

    i just read the technote as well. it says to create a key under Agents called NetAppHomeMap. then under that key create a string value and name it the name of your filer. then double click it and for the value put the names of the directories. last, restart the EV services.