Forum Discussion

AndrewNolan's avatar
AndrewNolan
Level 3
14 years ago

EV finds two mailboxes for same user in Report mode, and only one in archive-now mode.

I've got a single user whose mailbox was not getting archived, so I manaully ran the archiving task against her mailbox, but it still did not archive any items.  I ran the archive task against her ma...
Enterprise Vault
Information Governance
Troubleshooting
  • KarlW's avatar
    KarlW
    14 years ago

    Any history of migration between Exchange servers (I assume we're talking Exchange).  Any chance that there are two people with the same name?

    The rows from ExchangeMailboxEntry might help distinguish something that's happened (for example do the rows have the same MailboxGuid?). 

    If in normal mode only one mailbox shows this would suggest one is enabled and the other isn't (as report mode will show all provisioned mailboxes for the server even if not enabled).

    -Karl

KarlW's avatar
KarlW
Level 6
14 years ago

Any history of migration between Exchange servers (I assume we're talking Exchange).  Any chance that there are two people with the same name?

The rows from ExchangeMailboxEntry might help distinguish something that's happened (for example do the rows have the same MailboxGuid?). 

If in normal mode only one mailbox shows this would suggest one is enabled and the other isn't (as report mode will show all provisioned mailboxes for the server even if not enabled).

-Karl