Forum Discussion

LBI's avatar
LBI
Level 4
10 years ago

"This version of the Enterprise Vault add-in is not compatible with the Enterprise Vault server (V0)"

Hello, I don't know why but today, I have several users complaining that they had a message when opening Outlook that told them that Enterprise Vault Add-in had been disabled because not compatibl...
Enterprise Vault
Error messages
Information Governance
Windows 7
  • JesusWept3's avatar
    JesusWept3
    10 years ago

    Would try first synchronizing the user through the Vault Admin Console first and make sure the sync works, and then restart Outlook, if it still fails, go out of Cached Exchange mode and try again as it may be an issue with the OST failing to sync the Hidden message

    also what version of Exchange (including any RU's and CU's), version of EV Server, EV Client and Outlook are you running?
     

JesusWept3's avatar
JesusWept3
Level 6
10 years ago

Would try first synchronizing the user through the Vault Admin Console first and make sure the sync works, and then restart Outlook, if it still fails, go out of Cached Exchange mode and try again as it may be an issue with the OST failing to sync the Hidden message

also what version of Exchange (including any RU's and CU's), version of EV Server, EV Client and Outlook are you running?