Solved
Reset EV Client
EV 7 have a command for reset EV client (RPC over http client ) when a user can open the mail but can't open the archive doc
EV6 How can do this ?I can't find the resetevclient.eve
- That is a new feature for EV 7. I think you could upgrade the client to EV 7 and that will work, otherwise you can do what it does manually:
· Deletes the Outlook data files extend.dat, outcmd.dat, and frmcache.dat.
The following table describes each of the function of the files. You could create a batch file to delete them via a command line. ( ie, del frmcache.dat /s)
· Checks the following registry key and sets the correct value for theEnterprise Vault add-in DLL:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Exchange\Client\Extension
The correct value for the Enterprise Vault add-in is as follows:
4.0;C:\WINDOWS\Downloaded Program Files\Valkyrie.dll;1;01000000000100;1100010
· Empties the user’s Temporary Internet Files folder. Users who cannot view archived items with any of the Enterprise Vault Web applications may find that this fixes their problem.
