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Tonaco_pt's avatar
Tonaco_pt
Moderator
7 years ago

Run VeritasQuickAssist.exe Offline

 When I try to run Veritas Quick Assist from my ev server I get the following error: 

Unable to launch Veritas Quick Assist:
Could not verify the application's authenticity. Your list of trusted certificate authorities may be out of date.

Se I run from a computer  that is connect to the Internet I don't get any error. This behaviour as change I have run previous version.

Is there anyway  that I can Run this tools offline?

 

PS: I run first from my computer to update and then I go to the server to run the tool.

 Does not work with Windows 2008 r2  it work with windows 2012 and windows 10.

  • plaudone1's avatar
    plaudone1
    7 years ago

    Hi, 

    I was able to reproduce the issue in the lab.  I will have to raise this up to see why this might occur on 2008 R2.

    I have an older version that does work and have attached it to this post. 

    Regards,

    Patrick 

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  • plaudone1's avatar
    plaudone1
    Level 6
    7 years ago

    Hi Tonaco_pt,

    Did you cancel the option to check for updates when you first open?  

    Regards,

    Patrick 

    • Tonaco_pt's avatar
      Tonaco_pt
      Moderator
      7 years ago

      Yes, I press "Cancel update check" then I press "I accept the EULA" it tries to Launch Veritas Quick Assist and fails with the error

      ---------------------------

      ---------------------------
      Unable to launch Veritas Quick Assist:
      Could not verify the application's authenticity. Your list of trusted certificate authorities may be out of date.
      ---------------------------
      OK
      ---------------------------

       

      • plaudone1's avatar
        plaudone1
        Level 6
        7 years ago

        What version is it from the first screen?  

        What server type are you running it on? 

        Thanks,

        Patrick