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Rob_Wilcox1's avatar
Rob_Wilcox1
Level 6
11 years ago

Searching by Message ID

I've done this before, but it seems to have stopped working with EV 10.. at least when I test it with 10.0.4 it doesn't work.

 

I want to search for an item in an archive by Message ID.

 

I open search.asp?advanced=3, and in the 'other attribute' area I put: IDEN, and then the message ID include the < and >.

Search

 

No results

Change the search to search by SUBJECT, and in the 'other result attributes' field, I put in SSID IDEN

And Search

 

And the result comes back, and it has the *same* message ID that I was just searching on which came back with no hits.

 

I've tried searching for message ID with and without the < and >. I've tried partial searches, with and without *.  The results are always 'no hits'.

 

Anyone else seen similar?

Enterprise Vault
Information Governance
Not Applicable
  • Andrew_G_'s avatar
    Andrew_G_
    11 years ago

    This is known issue affecting only 64 bit indexes.

    A fix will be included in cumulative hotfix 2 for 10.0.4.

    In the meantime, when searching the iden field, replace the leading '<' with '&lt;'

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  • Andrew_G_'s avatar
    Andrew_G_
    Level 5
    11 years ago

    This is known issue affecting only 64 bit indexes.

    A fix will be included in cumulative hotfix 2 for 10.0.4.

    In the meantime, when searching the iden field, replace the leading '<' with '&lt;'

  • GabeV's avatar
    GabeV
    Level 6
    11 years ago

    Hi Rob,

    As A_S_G mentioned, this is a known issue:

    http://www.symantec.com/business/support/index?page=content&id=TECH209912

    Workaround:
    Example iden field string: <OF8131395D.BCA81430-ON85257AC5.00589CB3-85257AC5.0058A1E7@LocalDomain>
     
    When searching for an iden field similar to the above change the less than character to "&lt;".
    New example string to search: &lt;OF8131395D.BCA81430-ON85257AC5.00589CB3-85257AC5.0058A1E7@LocalDomain>
     
    This is only needed for archived items in a 64bit index.