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EVSpinner's avatar
EVSpinner
Level 5
11 years ago

Sent items appears as folder in Archive Explorer

Morning all, I have a scenario where a user has ended up with 2 EV archives - they left the company and returned. Their return was not managed correctly and a new archive created in error. They now d...
  • EVSpinner's avatar
    11 years ago

    I went back to this problem today and noticed that the icon on the Sent Items has changed since performing the zap. I think it took 24 hours for this to reflect in Archive Explorer - that's why I thought it hadn't worked. For anyone else coming across this problem and finding this thread - zap the affected user mailbox, leave 24 hours (or force AE to update) and see if that solves for you like it did for me