Forum Discussion

NaturesRevenge's avatar
NaturesRevenge
Level 5
11 years ago

Store Icon in Outlook - Cannot select retention category

Servers are EV904.
EV Outlook Add-in is 10.0.4.1189.

screen.png

We're testing the Store button. I'm trying to find where in our desktop policy - or elsewhere - why the retention category defaults and will not allow the user to select another retention category. Documentation states: "Click the Name arrow to see more options."
 

If it matters, our backend is Centera in governance mode and Centera handles the retention names and values, not EV.

Thanks for any idea.

 

AaronJ

 

Enterprise Vault
Information Governance
Not Applicable
  • TonySterling's avatar
    TonySterling
    11 years ago

    This should help:

    How To: Prevent Outlook users from changing Enterprise Vault system settings while allowing them to select a retention category when archiving

    Article:TECH66002  |  Created: 2008-01-12  |  Updated: 2010-01-28  |  Article URL http://www.symantec.com/docs/TECH66002
     

    Main thing is making sure the Overall Lock is unchecked.

     

2 Replies

Sort By
  • TonySterling's avatar
    TonySterling
    Moderator
    11 years ago

    This should help:

    How To: Prevent Outlook users from changing Enterprise Vault system settings while allowing them to select a retention category when archiving

    Article:TECH66002  |  Created: 2008-01-12  |  Updated: 2010-01-28  |  Article URL http://www.symantec.com/docs/TECH66002
     

    Main thing is making sure the Overall Lock is unchecked.

     

  • NaturesRevenge's avatar
    NaturesRevenge
    Level 5
    11 years ago

    Like a champ!! Thank you very much.

    There is one small modification that that article requires. Step 9 states:

    9. In the "List settings from:" drop down list, select "Outlook".

    It should read: 

    9. In the "In the Desktop Policy (Not the mailbox policY), Advanced Tab, List settings from:" drop down list, select "Outlook".