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have you tried fsautility?

Sounds like you have the default recall limits in place of 20 files in 10 seconds (if memory serves me correctly). Look in the registry values documentation and you will see registry keys in the FSA section to be able to increase this number, or to exclude specified users from the limit altogether.

Darren

how do install the fsautility ?

Are you the end user or Admin?  You will need to be an admin to use it.

Here is a technote that explains how to use FSAUtility

Article URL http://www.symantec.com/docs/HOWTO37828

when i run the fsautility command it comes back and tells me that its not a recognised internal or external command

i am running it as admin

I have ran the command below

my files are on a different server called server1, i am running this from the EV server, there is another hard drive in the server, the u: drive

D:\Program Files\Enterprise Vault>fsautility -t -s \\server1\u:\users\doris.o'toole\dot\care plans\2004

Error: Invalid user switch for -t (Restore original files) option.

Does any know why i get the error above?
 

I think your command would look more like this:

fsautility -t -s \\server1\users\doris.o'toole\dot\care plans\2004

thanks for the reply

there is 5 hard drives in the server, so i need to specify what hard drive the files are on

i have run the following command

fsautility -t -s \\server1\u:\users\doris.o'toole

i get the following error

D:\Program Files\Enterprise Vault>fsautility -t -s \\server1\U:\users\doris.o'
toole

FSA Data Mover Utility.
Symantec Enterprise Vault.
Copyright (c) 2008. Symantec Corporation.

Restore files
Folder      : \\server1.cuh.net\U:\users\doris.o'toole
Error: Invalid fileServer \\server1.work.net

my domain is work.net

the same error appears if i run the command on the ev server on a file stored on the ev server

im slowly getting there but as it is my first time i would appreciate the help.

cheers

Is server1 the file server or EV Server? 

How did you target the file server for FSA?  What path did you use?  It should be something like this, \\Server1\My_Share unless you are using administrative shares.

the fix for the above problem is below

When attempting to run the FSAUtility to restore files, the error below is generated

Error

Error: Invalid FileServer  <unc path specified>

Cause

There is a DNS name specific for all file server targets that is stored in SQL.  If this name does not match during the name resolution process, the error will occur.

Solution

1. Log into the SQL server hosting the EnterpriseVaultDirectory database. This can be found in the registry on the Enterprise Vault (EV) server under: HKLM\Software\KVS\Enterprise Vault\Directory\DirectoryService

2. Expand Databases | EnterpriseVaultDirectory | Tables | dbo.FileServerEntry

3. Right-click | Open table  (SQL 2005). For SQL 2008, choose Select Top 200 rows

4. Make note of the server name listed in the DnsName column

5. Run the utility again using the server name from the previous step