hisyamIZ
13 years agoLevel 3
Synchronize button missing
Hi Experts,
Some of my user having this kind of issue, their "synchronize button missing" from outlook .
after deploying the EV agent version 10.0.0, restart outlook, even did restart the compute...
- 13 years ago
Looks like the "Offline store required" setting is set to "Yes" in the Desktop policy, advanced tab, Vault Cache section, and this Outlook session is not using a Cache Mode connection to Exchange. As Vault Cache is not available then the sync button is not visible.
Could either change the policy or use cache mode in Outlook.