"This version of the Enterprise Vault add-in is not compatible with the Enterprise Vault server (V0)"
Hello,
I don't know why but today, I have several users complaining that they had a message when opening Outlook that told them that Enterprise Vault Add-in had been disabled because not compatible with the EV server version.
Nothing has changed, server or client side.
Logging Level 3 gave us these information that may let think that Desktop Setting Server Version is set to null (where it should be 10.04)
How can I reset the server version to the correct one? Thank you for your help.
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05/02/2015 14:57:57.322[4780][L]: DisplayDialogProc
05/02/2015 14:57:57.322[4720][M]: Desktop Setting: SERVERVERSION
05/02/2015 14:57:57.322[4720][M]: No Value
05/02/2015 14:57:57.322[4720][L]: ~DesktopCommonConfig::GetSetting: 0x1
05/02/2015 14:57:57.323[4720][H]: This version of the Enterprise Vault add-in is not
compatible with the Enterprise Vault server (V0)
05/02/2015 14:57:57.323[4720][L]: ~DialogThread::DisplayStartupWarnings
05/02/2015 14:57:57.323[4720][L]: ~CDesktopUI::AddinStartup: 0x0
05/02/2015 14:57:57.323[4720][L]: ~CDesktopUI::OnOutlookApplicationStartup
05/02/2015 14:57:57.323[4720][H]: COutlookApplicationStartupEvent::Startup: Error
(std::exception) :Enterprise Vault add-in disabled due to a problem with the current
configuration.
05/02/2015 14:57:57.324[4720][L]: ~COutlookApplicationStartupEvent::Startup: 0x0
05/02/2015 14:57:57.374[4720][L]: FUI: CDesktopUI::raw_GetCustomUI: 0x0
05/02/2015 14:57:57.374[4720][M]: FUI: Ribbon id requested:Microsoft.Outlook.Explorer
05/02/2015 14:57:57.375[4720][H]: FUI: Not loading UI as action map is empty. Is the
user enabled?
Would try first synchronizing the user through the Vault Admin Console first and make sure the sync works, and then restart Outlook, if it still fails, go out of Cached Exchange mode and try again as it may be an issue with the OST failing to sync the Hidden message
also what version of Exchange (including any RU's and CU's), version of EV Server, EV Client and Outlook are you running?