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GregRountree's avatar
14 years ago

Troubleshooting Migrator Server events in the event log. (Information)

Troubleshooting the Migrator Server
 
EVENTS:
 
Event Type: Error
Event Source: Enterprise Vault
Event Category: Migrator Server
Event ID: 13326
Date:  8/4/2010
Time:  2:40:09 PM
User:  N/A
Computer: MIDP-SEV-101
Description:
Unable to Create Connection EVVSMIDPMBX100VS02_2
 
For more information, see Help and Support Center at http://evevent.symantec.com/rosetta/showevent.asp
 
Event Type: Error
Event Source: Enterprise Vault
Event Category: Migrator Server
Event ID: 6479
Date:  8/4/2010
Time:  2:40:10 PM
User:  N/A
Computer: MIDP-SEV-101
Description:
Error accessing Vault Store database.
 [Internal reference DBQC1]
%2
 
For more information, see Help and Support Center at http://evevent.symantec.com/rosetta/showevent.asp
Data:
0000: 55 6e 61 62 6c 65 20 74   Unable t
0008: 6f 20 43 72 65 61 74 65   o Create
0010: 20 43 6f 6e 6e 65 63 74    Connect
0018: 69 6f 6e 20 23 31 20 20   ion #1 
0020: 20 20 20 20 5b 30 78 63       [0xc
0028: 30 30 34 33 34 30 65 5d   004340e]
 
 
Migrator Server uses DCOM in its application. Sometimes the SID gets corrupt and needs to be reset. To reset the Vault Service Account in DCOMConfig you will need to go to START | Programs | Administrative Tools | Component Services. On the server that is having the problem.
 

 
Under DCOMConfig go to Migrator Server and right click. Go to properties and choose the Identity tab. Browse for the VSA and put in the same password.
 
You should not have to restart the services.