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Dan_A1's avatar
Dan_A1
Level 4
5 years ago

Unable to delete journal archive - Disoovery Accelerator

When I attempt to delete a journal archive, I receive the following:

Archive 'JOURNAL NAME' has been moved and cannot be deleted because it is currently being used by the following applications:

Discovery Accelerator: COMPANY NAME

I did some digging to find out what cases may be using the journal and found the following script.

ECLARE Vid varchar(112) SET Vid = 'XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXvault'

SELECT DISTINCT tc.[Name] FROM tblCase tc

JOIN tblIntDiscoveredItems tidi ON tidi.CaseID = tc.CaseID

JOIN tblVaults tv ON tv.VaultID = tidi.VaultID

WHERE tv.KVSVaultEntryID = Vid

UNION

SELECT DISTINCT tc.[Name] FROM tblCase tc

JOIN tblSearchItems tsi ON tsi.CaseID = tc.CaseID

JOIN tblVaults tv ON tv.VaultID = tsi.VaultID

WHERE tv.KVSVaultEntryID = Vid

The query returns results, but many of the cases are not visible in the list of cases.

Is this a database issue that needs to be addressed?

 

  • Dan_A1's avatar
    Dan_A1
    5 years ago

    I opened a support case and was able to have the problem resolved.

3 Replies

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  • AndrewB's avatar
    AndrewB
    Moderator
    5 years ago

    i moved your post from the ediscovery platform forum to the enterprise vault forum so it gets proper visibility.

  • GertjanA's avatar
    GertjanA
    Moderator
    5 years ago

    Hello Dan,

    If in DA client, you click on All Cases, do old cases show as Closed? If they do, open them, then clear Legal Hold on them.

    If the old cases are gone, you need to log a case to support. I had the same (12.3 EV), albeit in regards to running Storage Expiry, but items were on hold. The support guy I worked with was very knowledgable, and had a script to remove the Legal Hold.

    I don't believe you can fix this yourself, open a case.

     

    • Dan_A1's avatar
      Dan_A1
      Level 4
      5 years ago

      I opened a support case and was able to have the problem resolved.