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Ratt_507's avatar
Ratt_507
Level 4
7 years ago

Unable to restore archive items from Enterprise Vault

EV 11.0.1 CU 4 Unable to restore archive items from Enterprise Vault through outlook. Checked client log and found this error:- (HTTP request error. Enterprise Vault is currently unavailable. Try agai...
Ratt_507's avatar
Ratt_507
Level 4
7 years ago
Thanks for the information.... Kindly have a look on my reply and suggest. Is the restore allowed in the policies? => YES, ITS ALLOWED Which Outlook version, and what Outlook patches/hotfixes are installed? => OUTLOOK 2010 Is the EV application pool in IIS started? => YES Also see https://www.veritas.com/support/en_US/article.100006408.html => ALREADY CHECKED THIS LINK,NOT RELATED. also see below articles. https://www.veritas.com/support/en_US/article.100039979.html & https://www.veritas.com/support/en_US/article.100040149.html => THESE PATCHES NOT INSTALLED
  • GertjanA's avatar
    GertjanA
    Moderator
    7 years ago

    Hello again.

    See if you can do the below, I'm not sure about the exact seletions. I can't test, as I do not have mailboxarchiving here.

    On the shortcut which does not work. In Outlook, select the tab Enterprise Vault. Select the item which does not restore. Press CTRL+SHIFT, keep pressed, then click on of the EV icons in the EV tab. If correct, you get a popup about EV. There should be a button which opens the properties of the item. Look in there (under section 'selected item') to see where it points to.

    Does it indeed point to the correct location? If you copy and paste that location in a browser, does it open?

    • Ratt_507's avatar
      Ratt_507
      Level 4
      7 years ago
      Hi, yes I'm able to access that item but not able to restore it in outlook from shortcut.