Unable to retrieve archived item from Virtual Vault
Hello, I have a customer who is attempting to retrieve several items from thier Virtual Vault. Most items are returned properly, however there are also a considerable number that return the followin...
All, we actually tried a partial reset, however that didn't work so we initiated a Full Reset before we had seen Rob Wilcox's response above, so we obviously weren't able to try that path of advice. Regardless, the customer is reporting that a partial reset did apparently resolve the issue.
With regards to the recommendation to exclude the certain folders from scanning, I did some digging and found the following article which has some recommendations on what should be excluded from scanning.
Thanks!
Corey
